Merchant Services Senior Delivery Lead

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for planning and coordinating the execution of large program deliverables which requires engagement across multiple organizations. Key responsibilities include communicating target outcomes, coordinating delivery, resource planning, providing visibility of program health, and managing program risks, compliance and financials. Job expectations include ensuring delivery meets the client’s expectations in terms of the target outcomes, timeline, and cost and facilitating sync points between business and technology leaders and Risk and Compliance partners.

Overview:

This role is responsible for planning, coordinating, and delivery of defined deliverables which usually requires engagement from multiple teams such as a project or smaller program. Key responsibilities include communicating the work objectives, coordinating delivery, managing risks, ensuring compliance to standards, and providing end to end visibility into the health of the deliverables. This role ensures execution and delivery meets the client’s expectations in terms of the functionality, quality, timeline and cost. They facilitate sync points across multiple organizations to enable delivery while also providing guidance, knowledge sharing, and mentorship to other colleagues to support their development and strengthen overall team effectiveness.

Responsibilities:

• Leads and coordinates routines to support delivery of large programs, such as kick-offs, status reviews, stakeholder meetings, change controls, and tollgates
• Broadens relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk
• Establishes target outcomes in partnership with stakeholders and leaders
• Tracks success metrics and provides status updates to stakeholders and leadership pertaining to the target outcomes, delivery, performance, risks, issues, and schedule
• Collaborates with sponsors and stakeholders to ensure that execution is aligned with deliverable requirements
• Manages program financials and supports resource planning
• Ensures adherence with Enterprise Change Management standards
• Establish the target outcomes in partnership with the stakeholders and leaders
• Establish and build relationships with business and technology leaders across multiple organizations, as well as Compliance and Risk
• Coordinate and facilitate the program routines (for example, kick off, status reviews, stakeholder meetings, change controls, tollgates, and so on)
• Plan and coordinate delivery and dependencies across multiple organizations
• Promote/facilitate communication and collaboration across organizations to achieve the target outcomes and timeline.
• Facilitate dependency management/risk management/impediment removal
• Responsible to provide status updates to stakeholders and leadership pertaining to the target outcomes, delivery, risks/issues, and schedule
• Ensure that execution is aligned with target outcomes by working with the sponsor/stakeholders
• Ensure the work delivered complies with Enterprise Change Management standards
• Track the success metrics and review performance with stakeholders and leadership
• Manage the financials and assist with resource planning for the program
• Provide input to define/improve the Change Management process for the Portfolio

Required Qualifications:

• 8+ years of experience in Project Management
• Strong understanding of Project lifecycle (planning → execution → delivery)
• Hands-on experience with Jira / Agile boards
• Moderate experience with MS Project, Excel, PowerPoint
• Ability to successfully track deliverables, dependencies, risks, and KPIs
• Experience managing risk and issuing resolutions
• Must be able to work across multiple technology, risk, and business teams
• Stakeholder management- work with senior leadership and multiple business lines
• Present complex info clearly to leadership
• Cross-functional coordination- align tech, risk, compliance, and business teams
• Change management- support adoption of new systems/processes
• Strong problem-solving & adaptability skills, must be able to handle shifting priorities and ambiguity
• Demonstrated ability to mentor and support teammates through knowledge sharing, guidance, and coaching, contributing to overall team effectiveness and successful delivery outcomes

Desired Qualifications:

• Payments Experience
• Point of Sale Experience

Skills:

• Collaboration
• Project Management
• Result Orientation
• Solution Delivery Process
• Stakeholder Management
• Analytical Thinking
• Business Acumen
• Financial Management
• Influence
• Risk Management
• Agile Practices
• Architecture
• Data Management
• Solution Design
• Technical Strategy Development

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - IL - Chicago - 540 W Madison St - Bank Of America Plaza (IL4540)

Pay and benefits information

Pay range

$115,000.00 - $190,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.