At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
Responsible for the regional operations and fiscal responsibilities of assigned physician practices. Key areas of responsibility include: operations, revenue & expense management, capital planning & application, staffing, performance reporting, supply chain, and collaboration with system & support services. This position is also responsible for promoting positive relations among medical staff and personnel.
Job Description
Minimum Qualifications
Education: Bachelors degree required; Masters degree in Healthcare Administration, Business Administration or related field preferred
Licenses/Certifications: (None)
Experience / Knowledge / Skills:
- Seven (7) years of progressive ambulatory/outpatient or inpatient operations experience required, including three (3) years of supervisory experience
- Five (5) years required for candidates with a Masters degree including three (3) years of supervisory experience
- Experience in a multi-practice/multi-site environment required
- Strong written and verbal communication skills
- Ability to communicate effectively with Physicians, Employees, Senior Management, outside counsel, vendors and insurance companies
- Strong leadership skills; ability to inspire and motivate staff at all levels toward achieving a common objective
- Leads by example, fostering an environment of trust and cooperation
- Ability to formulate specific strategies and action plans to accomplish stated business objectives
- Experience in developing, implementing and executing an operational plan
- Basic understanding of physician office operations including: business office functions, human resource management, financial reporting, and budgeting processes, customer service and third party reimbursement
- Familiarity with regulatory aspects of Medicare, OSHA, HIPAA and other compliance related activities
- Experience in development of new services, professional and ancillary, start-up operations of new practices and offices
- Ability to perform duties in a manner that promotes quality patient care and customer service/satisfaction, while promoting safety, cost efficiency and a commitment to CQI process
Principal Accountabilities
Operational Proficiency
- Plans, directs and coordinates day-to-day functions within the physician practices through the Practice Managers of the various operational units.
- Maintains an operational environment in which the policies, personnel, systems and processes are conducive to the proficient and cost effective support for the physicians within the Practice.
- Collects & reports on data necessary for the measurement of performance standards deemed essential in maintaining an optimal practice setting.
Operational Planning
- Participates in the development of operational planning initiatives that support the mission and goals of MHMG.
- Implements & executes on specific objectives, strategies, and tactics aimed at the realization of the stated goals and directives resulting from the planning process.
- Monitors and communicates the effectiveness of the plan’s execution and suggesting adjustments to the plan on an ongoing basis.
Resource Management
- Develops business plans for each operational unit that defines future needs for human and financial resources.
- Assists in the development of and adhering to annual budgets for the individual business units in the Region and projecting the necessary resources the Practice will need.
- Anticipates resource needs and managing contingencies that minimize the impact of external factors.
Human Resource Management
- Maintains a work environment that enables each employee the opportunity to maximize their talents and performance as they relate to their stated job functions.
- Maintains a cooperative, trusting, workforce with emphasis on teamwork.
- Insures that individual employees under their supervision are aware of how their performance is perceived and provides guidance as to how one may affect those perceptions.
Compliance and Risk Management
- Maintains a work environment that promotes compliance with all appropriate State & Federal regulations pertaining to the business of medicine.
- Reinforces the high moral, ethical, and legal standards set forth in the Corporate Code of Conduct and company policies and procedures.
Leadership
- Reinforces clear overall operational vision that supports MHMG’s stated business objectives and motivates affected employees to perform their job functions to the best of their ability. Professional Development – Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
- Other duties as assigned.
