Responsibilities & Essential Functions
- Build and maintain copilots in Copilot Studio (topics, generative answers, actions).
- Design conversation flows, prompts, fallbacks, and escalation paths aligned to responsible AI practices.
- Configure and validate knowledge sources (e.g., SharePoint, Dataverse, websites) and ensure appropriate permissions.
- Integrate copilots with Power Automate flows and approved connectors; create actions that follow governance/DLP policies.
- Publish copilots to approved channels (e.g., Microsoft Teams) and support UAT and production releases.
- Test and troubleshoot copilots end-to-end (functional, regression, and basic security validation).
- Monitor analytics and feedback; tune topics, prompts, and knowledge sources for quality and containment.
- Document solution design, integrations, and support runbooks.
- Collaborate with stakeholders, platform admins, and security partners.
- Follow all CDK Global policies and procedures.
- Complete all mandatory assigned compliance tasks and acknowledgements.
- Meet or exceed all performance expectations.
Required Job Skills & Qualification
- Bachelor’s degree or equivalent practical experience.
- 2–4 years of experience building chatbots/copilots and/or Power Platform solutions.
- Copilot Studio fundamentals (topics, generative answers, actions, testing, publishing).
- Basic conversation design and prompt writing; ability to design clear user journeys and fallbacks.
- Power Automate fundamentals (cloud flows, triggers/actions, approvals) and how to invoke flows from copilots.
- Working knowledge of connectors, authentication basics, and solution components (connection references, environment variables).
- Knowledge source configuration (SharePoint/Dataverse) and awareness of permission/security trimming concepts.
- Troubleshooting skills and ability to interpret basic analytics.
- Understanding of governance concepts such as DLP and working within enterprise policies.
- Strong documentation and stakeholder collaboration skills.
Preferred Skills & Qualifications
- Microsoft Power Platform certifications (PL-900; Copilot Studio credential if available).
- Experience deploying copilots in Microsoft Teams and integrating with Microsoft 365 workloads.
- Familiarity with AI Builder and/or Azure AI services.
- Experience in an enterprise or regulated environment.
Physical Requirements
- Operate Computer Hardware and Other Office Equipment: Constantly
- Repetitive Motion: Frequently
- Position and Move Items: Seldom
- Physical Demands: Up to 15 pounds
- Remain in a Stationary Position: Constantly
- Move About: Seldom
- Adjust Posture for Movement: Seldom
- Ascend and Descend: Seldom
- Observe or Inspect Details: Constantly
- Communicate Information and Ideas so that Others will Understand: Occasionally
- Exposure to Outdoor Weather Conditions: Seldom
- Detects Auditory Cues: Frequently
- Exposure to Confined Spaces: Seldom
- Operate a Vehicle Safely: Seldom
- Ability to Navigate Airports, Transportation, and/or Other Travel Related Tasks: Seldom
*Non-discrimination clause
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. CDK retains the right to change or assign other duties to this position as needed.
Equal Employment Opportunity (EEO)
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections among our people. We foster an open and inclusive environment where diverse perspectives are valued, enabling everyone to bring their authentic selves to work and make a meaningful impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with fairness, dignity, and respect. Employment decisions are made without regard to race, color, caste, religion, creed, gender, gender identity or expression, sexual orientation, age, marital status, disability, nationality, ethnic origin, or any other characteristic protected under applicable law.
Non-Discrimination and Reasonable Accommodation
Employees must be able to perform the essential functions of their role satisfactorily. CDK is committed to providing reasonable accommodations to qualified individuals with disabilities or other protected needs in accordance with applicable laws, unless doing so would impose an undue hardship on the organization. CDK retains the right to change or assign other duties to this position as needed.
