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Canada
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Microsoft Dynamics 365: Account Manager based in Canada.
The Account Manager will be responsible for developing strategic client relationships, driving account growth and helping businesses maximise the value of their Microsoft Dynamics solutions. Acting as the primary point of contact for assigned accounts, this role combines relationship management, consultative selling and business development. The successful candidate will manage the sales cycle from prospecting and discovery through solution design, negotiation and closing, while ensuring a smooth transition into project delivery. Working closely with clients and internal technical and presales teams, they will identify business challenges, recommend tailored solutions and demonstrate measurable value. This is a fully remote, full-time opportunity for an experienced technology sales professional with strong knowledge of the Microsoft Dynamics ecosystem.
Serve as the primary point of contact for existing clients, maintaining regular communication and providing proactive support throughout the engagement lifecycle.
Build and strengthen relationships with key stakeholders, including senior executives and decision-makers within client organisations.
Understand clients’ business needs, challenges and objectives, recommending tailored Microsoft Dynamics solutions that support their goals.
Identify opportunities to expand existing accounts through additional software solutions, professional services, training and other relevant offerings.
Develop and implement account growth strategies to strengthen client partnerships and increase revenue within assigned accounts.
Manage the full sales cycle, including research, prospecting, discovery, solution proposals, business value presentations, negotiations and closing.
Prepare proposals for software subscriptions and professional services, including business cases, journey maps, value maps, project charters and statements of work.
Deliver introductory demonstrations of Microsoft technologies and coordinate more comprehensive product demonstrations and presentations with presales teams.
Lead sales kick-off calls with project teams to ensure a smooth transition from the sales process to project delivery.
Advise clients on the value and capabilities of Microsoft Dynamics products and services, helping them maximise solution adoption, business efficiency and growth.
Track sales activities, opportunities and account information in the CRM, maintaining accurate records and updates.
Provide regular pipeline reports and sales forecasts.
Stay informed about Microsoft Dynamics developments, market trends and product updates, sharing relevant insights with clients to help them remain competitive.
At least 5 years of technology-based sales experience in a business-to-business environment.
At least 5 years of experience selling ERP solutions, with working knowledge of Microsoft Dynamics 365.
Experience with Microsoft Dynamics 365 Business Central, Finance & Supply Chain Management (F&SCM), Customer Engagement and legacy applications such as AX, NAV and CRM.
Strong consultative selling skills, with the ability to understand client challenges and develop solution visions that demonstrate clear business value.
Ability to communicate the benefits of technology partnerships and explain how proposed solutions can help clients achieve their desired business outcomes.
Proven ability to collaborate effectively within a dynamic, team-oriented environment.
Excellent written and verbal communication, negotiation and presentation skills.
Confidence interacting with stakeholders at all organisational levels, including C-level executives.
Annual base salary: USD $90,000–$110,000, depending on skills and experience.
Comprehensive medical, dental and vision coverage.
Access to a 401(k) retirement savings plan.
Generous paid time off, including vacation, holidays and sick days.
Fully remote working arrangement, with flexibility to work from the location of your choice.
Full-time employment.