Microsoft Dynamics 365 CRM Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Microsoft Dynamics 365 CRM Specialist based in India.

The Microsoft Dynamics 365 CRM Specialist will design, develop, and support CRM solutions that help teams manage business processes and customer information effectively. This role combines hands-on technical development with business analysis, stakeholder engagement, and ongoing platform improvement. You will customize Dynamics 365 Customer Engagement, build Power Platform solutions, and develop integrations using C#, .NET, REST APIs, and Microsoft Azure services. Working closely with business stakeholders and an international IT team, you will translate operational needs into scalable, reliable, and secure technical solutions. You will also troubleshoot production issues, improve system performance, and ensure users can make the most of CRM capabilities. This is an opportunity to contribute to digital transformation within a globally distributed, collaborative environment focused on sustainability reporting and organizational impact.

Accountabilities

• CRM solution delivery: Design, develop, customize, implement, and maintain Microsoft Dynamics 365 CRM solutions that meet business requirements and improve operational workflows.

• Configure and customize Dynamics 365 components, including entities, forms, views, dashboards, business rules, process flows, security roles, and solution configurations.

• Develop and maintain custom CRM functionality and integrations using C#, .NET, REST APIs, and Microsoft Azure integration services.

• Build and enhance Microsoft Power Platform solutions that streamline business processes, improve productivity, and support evolving organizational needs.

• Integration and application development: Integrate Dynamics 365 with external applications and business systems using RESTful services, APIs, and appropriate Microsoft integration technologies.

• Work with Azure services, including Logic Apps, Functions, Key Vault, App Services, and WebJobs, to support reliable enterprise application integration.

• Production support and continuous improvement: Investigate CRM incidents, troubleshoot technical issues, perform root-cause analysis, and implement sustainable fixes to maintain service reliability.

• Translate business requirements into practical technical solutions and maintain clear technical documentation, solution designs, and support materials.

• Stakeholder engagement: Collaborate with business stakeholders to understand requirements, explain technical options, and recommend suitable CRM solutions.

• Work closely with the international IT team and global business users, providing technical guidance, knowledge sharing, and support throughout solution delivery.

• Coordinate with internal and external stakeholders to ensure effective integration between Dynamics 365 and other enterprise systems.

• Deliver user and administrator training, facilitate knowledge transfer, and promote effective adoption and ongoing use of CRM solutions.

Requirements:

• Approximately 5 years of overall IT experience, including at least 3 years of hands-on experience developing and supporting Microsoft Dynamics 365 CRM and Power Platform solutions.

• Strong experience with Dynamics 365 Customer Engagement configuration, customization, and development, including Dataverse, security, solution management, plugins, workflows, and custom functionality.

• Experience integrating Dynamics 365 CRM with external applications using REST APIs, web services, and Microsoft integration technologies.

• Practical experience with Microsoft Azure services for enterprise application integration, including Azure Logic Apps, Azure Functions, Azure Key Vault, App Services, or WebJobs.

• Strong software development skills in C#, .NET/.NET Framework, ASP.NET, REST/Web APIs, JavaScript, HTML, CSS, and JSON.

• Experience with Microsoft SQL Server, including SQL queries, stored procedures, data modeling, and performance optimization.

• Familiarity with Azure DevOps, Git, source control, continuous integration and delivery (CI/CD), software testing, and Agile development practices.

• Proficient knowledge of Microsoft Dynamics 365 Customer Engagement architecture, configuration options, customization capabilities, and development tools.

• Working knowledge of Microsoft Power Platform, including Power Automate, Model-Driven Apps, Canvas Apps, and Power Pages.

• Experience with Power BI is an advantage.

• Knowledge of Azure integration and identity services, including Microsoft Entra ID, Azure Logic Apps, Azure Functions, and Azure Key Vault.

• Strong analytical and problem-solving skills, with the ability to assess business requirements, identify appropriate technical solutions, and investigate complex system issues.

• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical stakeholders, produce clear documentation, and deliver user and administrator training.

• Ability to collaborate effectively with international teams, manage priorities, and contribute to continuous platform improvement.

• Work authorization: Candidates must already have the right to work in India.

Benefits:

• Work arrangement: Fully remote within India.

• Working hours: Full-time, 40 hours per week.

• Contract duration: One-year contract, with the possibility of extension.

• Annual salary: INR 1,075,200–1,263,360 gross per year.

• Leave: Generous leave allowance.

• Learning and development: Access to the GRI Academy for professional learning and development.

• Start date: As soon as possible.

• Application deadline: Monday, October 26, 2026, at 12:00 noon Central European Summer Time (CEST). Applications received after the deadline will not be considered.

• Inclusive recruitment: Support and reasonable adjustments are available for candidates who need assistance during the application process.