Microsoft End User Compute (EUC) Print Services Engineer (Mid Level)

Summary

Avanade is growing, and we seek passionate and driven technology professionals to join our team designing and delivering exciting solutions to transform our client’s businesses. 

We demonstrate innovation and ambitiousness to achieve performance targets and establish Avanade as a leader in the Microsoft Platform and as a #1 Employer of Choice. 

At Avanade, you’ll work at the forefront of Microsoft Modern Workplace delivery, helping clients realise secure, high‑quality digital workplace platforms. You’ll be part of a collaborative, inclusive team delivering complex solutions across enterprise and regulated environments.

As a Print Engineer, you will support the design, implementation, and operation of enterprise print services within secure and regulated environments. You will work as part of a broader EUC and Modern Workplace delivery team, assisting with secure follow me printing, VDI integrated printing, and driver and package deployment using Microsoft and third party print solutions.
This role is well suited to an engineer looking to build deep technical expertise in enterprise print platforms while working on complex, compliance driven client environments.

Key Responsibilities
•    Implement and support enterprise print services across secure and regulated environments 
•    Assist with deployment and operation of secure follow me / pull print solutions, including user authentication and secure job release 
•    Support print integration with VDI environments, such as: 
o    Private cloud or on prem VDI platforms
•    Package, deploy, and test print drivers and print queues, including: 
o    Universal Print drivers
o    Vendor specific and vendor neutral drivers
o    Deployment via MECM, or equivalent tools
•    Support multi vendor print environments, working with different printer manufacturers and print management platforms 
•    Assist with configuration and support of Microsoft and/or third party print solutions, such as: 
o    Microsoft Universal Print
o    Enterprise print management platforms (e.g. Pharos, PaperCut, Equitrac, or equivalents)
•    Execute testing and validation of print services, including regression testing after driver or platform changes 
•    Support incident resolution and service requests related to print services 
•    Maintain technical documentation, build guides, and operational procedures 
•    Work under the guidance of senior engineers or print service leads, escalating issues where required

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Skills and Experience

• 3–5+ years’ experience in EUC, desktop, or workplace engineering roles, with exposure to enterprise print services

Practical experience with: 

• Windows 10/11
• Print drivers, queues, and print server concepts
• Device and application deployment using Intune and/or MECM
• Basic understanding of secure printing concepts, such as authentication based release and print auditing 
• Exposure to VDI environments and how printing operates in virtual desktops 
• Strong troubleshooting skills and attention to detail 
• Ability to follow defined standards and processes in regulated environments 
• Good communication skills and willingness to learn from senior engineers
• You’ll need to be an Australian Citizen due to project and client requirements.
• Ability to work onsite 5 days a week in a secure location in Melbourne.

Preferred Qualifications & Experience

• Basic PowerShell skills for validation or deployment support 
• Familiarity with endpoint security controls and compliance concepts 
• Relevant Microsoft certifications (or working towards), such as MD 102
• You will likely possess a Bachelor's degree or equivalent in computer science, computer engineering, information system management or a related field.
• Experience delivering in government, defence, or regulated environments (security clearance highly regarded)

In addition, your technical skillset likely includes:

• You are an experienced technologist and are comfortable working with a technical team with a track record of solution design & delivery.
• Demonstrated experience interfacing with clients, assessing their goals and objectives, with the ability to translate ideas into strategic and practical solution recommendations
• Aptitude for critical and analytical thinking, as well as the capacity to accept out-of-the box solutions
• Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form

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