Mid-Market Account Manager

Every day, ePayPolicy helps over 10,000 insurance companies speed up incoming and outgoing payments. By helping them move from manual, outdated forms of payment collection to modern payment tools, we help their companies work faster and more efficiently. (Check out our almost 5-star customer reviews.)

How do we do it? With powerful payment tools that just work. Our secure, online ACH and credit card payment page is the core product for many of our companies. But we also provide an integrated suite of helpful features for insurance companies of all sizes, including point-of-sale financing, payables network tools, and check reconciliation, all within a single dashboard.

Our expert, live support team helps deliver exceptional care every day, with an industry-leading 97% customer retention rate. Our customers love us. We love them.

Founded in 2014, our growing team is based in Austin, TX, and has clients in all 50 US states. We’ve grown over 300% in the last three years - with big plans for the future.

Middle Market Account Managers own existing client relationships within ePay’s middle market customer base, serving as the primary point of contact for clients within an assigned book of business. In this role, Middle Market Account Managers will represent ePayPolicy to their clients and develop deep relationships across multiple levels of an account. Middle Market Account Managers will also serve as the lead for internal problem-solving and cross-functional collaboration to identify opportunities within their accounts to expand the utilization of ePayPolicy’s products and services. We are looking for inquisitive problem solvers who can listen to customers, understand their unique situations, and craft creative solutions.

Must have previous sales experience to be considered for this role

What you’ll do:

• Own existing client relationships by working cross-functionally with new business sales, product, solution, and integration teams to drive adoption, retention, and growth within your assigned book of business

• Engage in thoughtful dialogue with key stakeholders and decision makers, providing insightful answers to questions and recommendations for creative solutions tied to ePayPolicy’s products

• Build account plans and directly engage clients at multiple levels within the organization by developing and maintaining relationships through consistent engagement

• Identify opportunities within your assigned book of business to cross-sell/upsell and execute strategies to win the opportunities

• Work with internal partners in other functions to execute workstreams tied to account plans

• Share client feedback with internal partners to improve the client experience and support product development

• Utilize the company’s CRM and reporting tools to work efficiently and track progress

What you bring:

• At least two years of experience in a quota-carrying Sales or Account Management role, consistently hitting individual/team targets and driving revenue

• Experience working at a fast-paced SaaS company

• Familiarity with the insurance or payments industry is a plus

• Comfortable leading client discussions at various levels of an organization, including senior leadership

• Ability to develop and execute account plans based on client learnings

• Familiar with strategies for driving utilization on products and services to grow revenue at assigned accounts

• You're flexible, resourceful, and thrive while working autonomously

• You love being customer-facing, talking with customers, and seek to understand how we can improve and over-deliver on expectations (i.e., naturally inquisitive)

• You thrive working in a team environment and always do what is in the best interest of the team

• You enjoy juggling multiple projects at once and use consistent organizational techniques to ensure not a moment is wasted

• You have a growth mindset and love getting feedback to continue to grow & develop in different areas

Why ePayPolicy

• Competitive salary

• Comprehensive benefits package with employer-paid basic life and disability premiums

• 401K

• Flexible Paid Time Off Policy (FTO)

• Company-sponsored quarterly “ePayItForward” initiatives 

• Supportive and inclusive company culture with a focus on work/life balance

• Fully-stocked kitchen

• Lunch stipend when working onsite

• Open communication (We won’t box you in! If you have a cool idea for a product improvement or a suggestion on how to improve the customer experience, let’s talk about it. We value everyone’s ideas and opinions.)

• Huge opportunity for growth

We operate on a hybrid schedule for in-office employees. Standard schedules are three days per week in the office, however, the cadence and days are determined by each team and manager. 

Embracing AI at ePayPolicy - At ePayPolicy, AI is a company-wide initiative essential to how we work and innovate. All employees are expected to proactively leverage approved enterprise AI tools to drive operational productivity. While leaning into these capabilities, team members must maintain our ethical standards: thoroughly verifying AI-generated outputs, safeguarding sensitive data, and strictly prohibiting the generation of synthetic media or the use of another individual’s likeness without explicit consent.

We value diversity here at ePayPolicy and understand the importance of creating a safe and comfortable work environment, encouraging individualism and authenticity in every member of our team. We strive to create an accessible and inclusive experience for all candidates. If you need an accommodation during the application or recruiting process, please submit a request to our team via this Interview Accommodation form: https://forms.gle/xKppyKTSqfTUi7hz5