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Las Cruces, New Mexico, United States
Onsite
The Mission IT Operator supports a 24x7 government mission as the primary point of contact for all site issues during the assigned shift. The role covers both mission-specific ground systems and business infrastructure platforms, requiring broad knowledge of Windows and Linux environments across a global enterprise. Operators work within a classified environment under standing orders and SOPs, and are expected to recognize and respond to anomalies — including those without an established playbook — while maintaining precision under operational pressure.
Shift Length 12 hours per day
Shift Hours Days: 0600–1800 | Nights: 1800–0600
Responsibilities
Shift Operations & Turnover
• Conduct a formal shift handoff/turnover briefing with the outgoing crew, reviewing open incidents, high interest items, and current system status via HelpNow enterprise dashboards
• Contribute site status and high interest items to the daily internal program standup, providing cross-team situational awareness to ISC, Integrated Operations (IO), and other program teams
Systems & Infrastructure
• Analyze, troubleshoot, and resolve issues with IT infrastructure including user systems, servers, storage, network connectivity, and security controls across mission and business infrastructure platforms
• Provide system administration for assigned infrastructure; establish and maintain user security and configuration documentation
• Ensure technical baseline infrastructure is maintained at optimal level to satisfy customer mission needs
• Support new infrastructure projects in alignment with mission requirements and system integrity
• Restart system services as needed (remote/software only)
Incident Management & Customer Support
• Serve as the single point of contact for all inbound incidents and service requests via phone, email, chat, and walk-up channels
• Perform initial triage, troubleshooting, and resolution for common incidents across mission and business infrastructure systems; escalate complex or critical issues to Tier 2 or appropriate technical teams
• Notify the mission director when incident priority or severity warrants escalation
• Ensure all support interactions are resolved in accordance with SLAs and performed with a high level of customer satisfaction
User Account & Access Management
• Create and disable user accounts, manage access permissions, and administer group policies in accordance with access control and security standards
• Issue, reset, and administer RSA/MFA tokens and perform password resets in compliance with security requirements
• Maintain privileged user access across numerous high-priority systems, adhering to strict security and compliance standards
Documentation & Reporting
• Track and document all actions, incidents, and resolutions within HelpNow throughout the shift; leverage enterprise dashboards to support shift changeover, program meetings, and customer requests
• Monitor and report on SLA adherence and metrics trends; flag anomalies and recurring issues to leadership
• Maintain and contribute to the knowledge base with accurate, repeatable solutions
• Support after-action activities by capturing data that describes the environment at the time of a failure
Collaboration & Coordination
• Coordinate with ISC, Integrated Operations (IO), and Tier 2/3 engineering teams to resolve operational issues, ensuring timely escalation and transparent communication
• Interface with government leadership and mission directors as required, maintaining high visibility into crew-based actions and responses
• Monitor designated program chat groups and collaboration channels to maintain cross-team situational awareness
• Work with 24x7 ground segments across multiple locations to provide enterprise-level support
Qualifications
Required
• Active TS/SCI with Polygraph (mandatory)
• Current DoD 8570.01-M IAT Level II Certification (e.g., Security+)
• Excellent communication skills ensuring effective and accurate information exchange across a multi-location enterprise
• Ability to work non-standard work week, weekends, and holidays; 12-hour shift work in support of 24x7 operations
• System administration experience including UNIX, Linux, and Windows platforms
Desired
• Experience with virtualization technologies and software such as VMware
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$47,900 - $95,600