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City of Mount Vernon, New York, United States
Onsite
City/State:
Mount Vernon, New YorkGrant Funded:
NoDepartment:
MMV - Patient AccessBargaining Unit:
1199Work Shift:
NightWork Days:
ALTERNATE WEEKENDSScheduled Hours:
12 AM-8 AMScheduled Daily Hours:
7.5 HOURSHourly Rate:
$26.37For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.
To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.
1. Greets patients in polite, prompt, and helpful manner.
2. Timely Registration in computer system of individuals receiving care as Inpatients, Outpatients, or through the Emergency Department using hospital identifiers (name, date of birth, address verification, picture I.D, insurance cards, etc.).
3. Prepares and provides patient ID bands for admissions and other hospital services.
4. Provides and explains to patients, family, and/or legal representatives, Patient's Rights, Notice of Privacy Practices, Advance Directives, Financial Agreement, Consent Forms, etc. Updates any missing information in Patient Registration.
5. Representative must provide, explain and at times, educate patients with provided information to complete required forms.
6. Determines and collects payments due directly from patients for deductibles, co-payments, out of pocket expenses, and discounted rates. Reviews and evaluates patient account history to assure the satisfaction of patient’s financial obligation.
7. Informs patients of financial liability, whether current or outstanding, so as to arrange for full or partial payment
8. Admits, Transfers, and Discharges patients using the hospital EMR computer system.
9. Contacts each Unit to review Admissions, Transfers, and Discharges in each Unit.
10. Reviews Daily Admission, OR, and Transfer lists.
11. Coordinates with clinical staff to make bed assignments for patients admitted from the Emergency Department, Direct Admits, and internal/external transfers.
12. Maintains accurate online Bed Board Census.
13. Handles incoming calls and coordinates referrals to appropriate work unit.
14. Notifies Supervisor and escalates any issue(s) that may arise, including but not limited to, Elective procedures, admissions that cannot be fiscally cleared, uncooperative patients, delay in completing duties, and any other issues impeding productivity.
15. Enters charges and diagnosis on Outpatient accounts.
16. Promotes a culture of safety by completing mandatory trainings and adhering to National Patient Safety Goals, HIPAA, EMTALA, and Corporate Compliance policies.
17. Through courtesy, respect, and effective communication, presents a positive image to the community and fosters cooperative relationships and positive work environment with patients, co-workers, guests, and other Departments.
18. Functions as preceptor/mentor to new staff and/or students by modeling appropriate behavior that exhibits a courteous, conscientious, and businesslike manner
19. Consistently communicates with patients by listening attentively and providing feedback to ensure that all needs and questions (e.g., explanation of the registration process, explanation of test preparation, and education related to diagnosis and treatment) are satisfied in a timely manner.
20. Varied tasks assigned .
Qualifications
