Dallas, Texas, United States
Onsite
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Job Summary
Responsible for providing direct human or social services to residents per established policies and procedures and addressing the health and safety issues impacting the surrounding community and citizens in the City of Dallas.
Job Description
*This grant-funded position is housed within the Emergency Management & Crisis Response (EMCR) Department, and is assigned to the Transport Team, supporting the department's Crisis Response division.
Responsible for providing direct human or social services to residents per established policies and procedures and addressing the health and safety issues impacting the surrounding community and citizens in the City of Dallas.
The Mobile Crisis Response Coordinator – Transport specific role provides crisis response coordination and safe transportation for individuals experiencing behavioral health emergencies while collaborating with law enforcement, fire/EMS, and community providers to ensure timely, trauma-informed access to care.
1 Identifies and addresses the public health and safety issues for residents and identifies, refers, tracks, measures ways to minimizes the impact in the community.
2 Engages, assesses, and refers residents to a variety of resources for behavioral, mental, and physical intervention.
3 Encourages and works with residents to secure safe and stable housing or reunite them with their families.
4 Develops and maintains positive relationships with vendors to address public health and safety issues related to persons in crisis.
5 Maintains accurate records, statistics, and documentation of services and referrals to evaluate the goals and objectives of the Mobile Crisis Response Team.
6 Collaborates with agencies providing behavioral and mental health services that utilize multi-disciplinary approaches at mapping effective intervention strategies designed to assist the persons experiencing crisis.
7 Assists individuals or families in developing an appropriate stabilization plan designed to sustain self- sufficiency and reduce relapse events.
8 May be required to attend meetings by providing motivational interviews, presentations, and reports to management and resource partners.
9 Regularly attends or facilitates stockholder’s meetings in assigned districts to discuss and address community concerns.
10 Responds to assigned referrals within an established timeframe.
11 Proactively assess new and high utilizers of 9-1-1 emergency services.
12 Regular, reliable, and punctual attendance is an essential function of the job.
13 Performs other related duties as assigned.
Minimum Qualifications
Experience
Bachelor’s degree in a social science, psychology, or human services related field.
Experience
Two (2) years of experience in social services field which included providing direct human/social services.
Valid driver's license with good driving record.
*Minimum Qualification Notation: All qualifying information outlined in the minimum qualifications section: including education, experiences, and licenses/certifications MUST be included in the respective sections of the application (not simply the attachments-for example: resumes or cover letters) to be considered for this position.
1 Knowledge of federal, state, and local behavioral health guidelines and the ability to apply guidelines to program operations.
2 Knowledge of social service delivery systems, including the network of local social service agencies.
3 Knowledge of physical & mental health issues.
4 Ability to effectively interact with clients from various socio-economic backgrounds.
5 Ability to work independently at times with minimal supervision.
6 Ability to establish and maintain an effective working relationship with all levels of management, city officials, vendors, other government agencies, other employees, and the public.
7 Ability to effectively communicate both orally and in writing and negotiate with technical staff, consultants, contractors, governmental agencies, city management, and citizens.
Salary Range
The salary listed on this job posting is the starting salary range; amount offered will depend upon qualifications.
City of Dallas is an Equal Opportunity Employer.
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