We are looking for a technically skilled and people-focused engineering manager to lead the development, operation, and continuous improvement of enterprise Modern Workplace services. In this role, you will manage a team of engineers and administrators while providing hands-on technical leadership across Microsoft 365, endpoint management, collaboration, identity, security, and automation. You will translate strategic priorities into actionable technical roadmaps, ensuring reliable, secure, and scalable technology solutions. Working closely with cross-functional IT teams and senior leadership, you will drive operational excellence, strengthen engineering standards, and improve service delivery. This opportunity combines people management, complex technical problem-solving, and platform innovation in a mission-driven educational environment. The position is fully remote within approved U.S. states and offers the opportunity to develop talent while shaping the future of the digital workplace.
- Lead, mentor, and develop a team of Modern Workplace engineers and administrators through regular coaching, performance reviews, one-on-one meetings, and professional development planning.
- Provide hands-on technical leadership across Microsoft 365, endpoint management, collaboration platforms, identity and access management, security, automation, and device-management technologies.
- Act as a senior escalation point for complex incidents, service disruptions, architectural decisions, and challenging implementation issues, guiding the team toward effective and sustainable solutions.
- Participate in technical discovery, solution architecture, configuration, testing, deployment, troubleshooting, and documentation for critical initiatives and complex projects.
- Review technical designs, scripts, configurations, implementation plans, and operational documentation to ensure quality, security, scalability, and long-term maintainability.
- Manage work intake, prioritization, resource allocation, project execution, and follow-through across operational activities and strategic initiatives.
- Translate departmental strategy and organizational requirements into technical roadmaps, delivery plans, engineering priorities, and clear team assignments.
- Establish and maintain engineering standards, technical procedures, documentation practices, and accountability frameworks that improve consistency and operational efficiency.
- Coordinate technical delivery across Microsoft 365, Intune, Windows, macOS, MECM, Autopilot, Teams, SharePoint, OneDrive, Entra ID, Power Platform, Copilot, and related technologies.
- Collaborate with Information Security, Infrastructure, Enterprise Applications, Service Management, and other IT teams to deliver integrated, secure, and reliable workplace solutions.
- Partner with senior leadership on platform strategy, architecture, workforce planning, budgeting, vendor management, and continuous service improvement.
- Support incident, problem, change, request, release, and configuration-management processes while monitoring platform health, service performance, technical debt, workload distribution, and delivery outcomes.
- Promote automation, scripting, standardization, and repeatable engineering practices to streamline operations and improve service reliability.
- Evaluate emerging technologies, identify opportunities for improvement, and communicate technical risks, dependencies, resource requirements, and recommendations to relevant stakeholders.
- Represent Modern Workplace Engineering in technical reviews, governance forums, project meetings, and operational discussions, ensuring alignment between technical execution and organizational objectives.
Requirements
- At least seven years of progressive experience in Microsoft 365, endpoint engineering, infrastructure, systems administration, Modern Workplace technologies, or a related technical discipline.
- At least three years of experience in formal people management, supervision, technical leadership, or team leadership, with demonstrated success in developing technical talent.
- A bachelor's degree in a relevant field or equivalent professional experience in place of a degree.
- Strong hands-on expertise in Microsoft 365 administration and experience across at least two major Modern Workplace disciplines, such as endpoint management, collaboration, identity, automation, messaging, or device engineering.
- Proven experience designing, implementing, troubleshooting, and supporting enterprise-scale technology solutions in complex IT environments.
- Demonstrated ability to diagnose and resolve complex technical issues, manage escalations, and guide engineers through effective problem-solving.
- Experience reviewing technical architecture, scripts, configurations, deployment plans, and operational documentation to ensure security, quality, and supportability.
- Strong people-management capabilities, including coaching technical employees, managing performance, identifying skills gaps, and supporting career growth.
- Experience managing competing operational priorities, technical escalations, projects, and resource requirements while maintaining service quality and delivery timelines.
- Working knowledge of IT service management, information security, governance, change management, and operational best practices.
- Familiarity with technologies such as Microsoft Intune, Windows and macOS device management, MECM, Autopilot, Microsoft Teams, SharePoint, OneDrive, Entra ID, Power Platform, and Copilot.
- Strong technical judgment, organizational skills, and decision-making capabilities, with the ability to balance strategic planning and hands-on execution.
- Excellent communication and stakeholder-management skills, including the ability to explain technical concepts, communicate risks, and collaborate effectively across multidisciplinary teams.
- A proactive, continuous-improvement mindset, with a commitment to operational excellence, knowledge sharing, innovation, and inclusive team development.
Benefits
- Competitive compensation: Annual salary range of $96,954 to $155,153, with a target hiring range of $107,132 to $144,945, depending on qualifications, skills, experience, internal equity, and other relevant considerations.
- Comprehensive healthcare: High-quality medical insurance with low deductibles.
- Dental and vision coverage: Low-cost or no-cost dental and vision insurance plans.
- Generous paid time off: Five weeks of paid leave annually, in addition to nearly a dozen paid holidays.
- Retirement benefits: Employer-funded retirement contributions to support long-term financial security.
- Tuition assistance: Access to a free tuition program supporting continued education and professional development.
- Parental leave: Benefits designed to support employees and their families during important life transitions.
- Mental health and well-being: Access to resources that promote emotional well-being and a healthy work-life balance.
- Remote work flexibility: The opportunity to work remotely from an approved U.S. state, with a reliable internet connection and a dedicated, appropriately equipped workspace.
- Professional growth: Opportunities to strengthen technical leadership, develop engineering talent, and influence enterprise technology strategy.
- Inclusive work environment: A culture that values diverse perspectives, collaboration, innovation, and meaningful contributions.
