OH0523 Independence Bus Office, OH0713 NW Bancshares HQ, PA0103 Titusville, PA0186 Mount Joy, PA0220 Erie - 8th & State, PA0258 Bellevue, PA0445 Williamsport, PA0736 Administration Center
Job Description
The Mortgage Collector is responsible for the collection of past due accounts on all retail mortgage loans. The Mortgage Controller is also responsible for controlling delinquency and protecting company assets while also developing customer relations in order to secure payments and advising borrower of alternatives to foreclosure options.
Essential Functions
- Develop use of Signature, collections software, Nautilus system, and phone software systems
- Identify and resolving Branch office collection issues
- Recommend accounts for foreclosure, short sale, or deed in lie, and charge offs.
- Prepare loan modification or repayment plans and analyzing departmental reports
- Meet departmental service standards
- Coordinate collection efforts with offices
- Review documentation for data integrity
- Prepare documentation for state credit agencies
- Ensure appropriate modifications, extensions, renewals, deferrals, and reages
- Analyze delinquent account records
- Update records of past due accounts
- Attempt to obtain quality right party contact with borrower and co-borrower, and voluntary payment of debt
- Obtain property reports, values, and title searches
- Review title searches and values and recommending for charge off if needed
- Advise on related laws, regulations, policies, and procedures
- Negotiate appropriate payment agreements
- Monitor payment progress effectively
- Maximize methods of skip tracing
- Identify and refer accounts requiring legal action
- Ensure timely collections efforts
- Inform borrower of all alternatives for foreclosure options
- Communicate with borrower during loss mitigation process
- Review property inspections and recommending for property preservation
- Ensure timely breach letters and collection process
- Mitigate losses to the Company
- Coordinate efforts with commercial collections (Loss Mitigation Department)
- Partner with Bankruptcy Specialist, the Bank’s loss mitigation alternative to foreclosure staff, state agency for credit and financial assistance, office managers and branches, vendors and law enforcement agencies, and attorneys and legal entities
- Coordinate documentation for alternatives to foreclosure and referral to foreclosure
- Make appropriate credit judgment decisions
- Pacify non-cooperative customers
- Recommend improvements to procedures, fee-generating alternatives, and service / delivery enhancements
- Analyze / investigate to resolve questionable payments or charges
- Attempt to out-perform delinquency expectations
- Minimize departmental non-payroll costs
- Manage personal workload / workflowEnsure compliance with Northwest’s policies and procedures, and Federal/State regulations
- Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency
- Work as part of a team
- Work with on-site equipment
- Comply with Company policies and procedures, and federal and state regulations
Qualifications
- High School Diploma or equivalent preferred
- 3 - 5 years customer service / administrative experience preferred
- demonstrated skills in problem solving, communication, financial analysis, working knowledge of fair collections practices
Northwest is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.
