MS - IT Infra/Cloud - Manager - Storage/Backup Lead - operate

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Additional Responsibilities: (This field may be used to describe the daily role, duties and/or purpose of this Job Profile/Job Description. The field is limited to 500 characters, including spaces.) 

The Storage Administrator – Senior Associate is responsible for advanced support and continuous improvement of outsourced storage services across file, block, and object platforms. This includes leading complex file share and quota/ACL designs, planning and executing data migrations and cutovers, designing and implementing SAN LUN/zoning/masking and replication configurations, and provisioning S3/object storage in accordance with best practices. The role serves as a technical escalation point for storage incidents and changes, mentors junior team members, and partners with architects, vendors, and service owners to ensure stable, resilient, and cost-effective storage services. 

Core Responsibilities 

• Lead design and lifecycle management of enterprise file shares, quotas, and ACLs. 

• Plan and execute storage migrations and cutovers across file, block, and object platforms. 

• Design and implement SAN LUN layouts, zoning/masking, and replication configurations. 

• Provision and manage S3/object storage, including lifecycle, security, and cost controls. 

• Act as escalation point for major storage incidents and drive root cause analysis. 

• Plan and coordinate storage upgrades and maintenance with minimal business impact. 

• Identify automation opportunities and mentor junior team members on standards and runbooks. 

Minimum Degree Required: Bachelors 

Degree Preferred: Bachelor’s or Masters in science, Computer Science, Engineering 

Minimum Years of Experience: 7-9 year(s) 

Certifications Required: None 

Certifications Preferred:  

• ITIL® Foundation or higher-level ITIL certification. 

• Intermediate/advanced vendor storage certifications (e.g., Dell EMC Specialist/Expert, Pure Storage, NetApp, or equivalent). 

• Cloud certifications with focus on operations and storage (e.g., AWS SysOps Administrator, AWS Storage Specialty, Azure Administrator/Architect). 

• VMware VCP or equivalent where storage integrates heavily with virtualized environments. 

Required / Mandatory Knowledge/Skills: (character count limit 5000) *PLEASE ONLY USE THIS FIELD IF THIS IS A MUST HAVE SKILL FOR APPLICANT* 

• 4–7 years in enterprise storage administration or infrastructure operations. 

• Strong expertise with file services, including complex share structures, ACLs, and quotas. 

• Solid experience with SAN/block design, RAID, tiering, multipathing, zoning, and masking. 

• Hands-on experience with storage migrations, replication, and DR for critical workloads. 

• Proven ability to troubleshoot complex performance and stability issues across hosts, fabric, and arrays. 

• Proficiency with scripting/automation (e.g., PowerShell, Python) for provisioning and reporting. 

• Practical experience operating within ITIL-aligned incident, change, problem, and capacity processes. 

• Strong communication and stakeholder management skills, including vendor coordination. 

Preferred Knowledge/Skills: (character count limit 5000)* PLEASE MAKE THIS A BULLETED LIST WHERE EACH SENTENCE STARTS WITH THE SAME VERB TENSE (I.E. PROVIDES, DEVELOPS, FACILITATES, ETC.)  

• Demonstrates advanced proficiency with at least one enterprise storage platform (NAS/SAN). 

• Demonstrates experience designing storage solutions to meet performance and recovery objectives. 

• Demonstrates ability to interpret detailed performance metrics and optimize workloads. 

• Demonstrates leadership in high-severity incident response and post-incident reviews. 

• Demonstrates understanding of integration with virtualization, databases, backup, and DR. 

• Demonstrates success driving automation and improving storage runbooks and standards. 

• Demonstrates effectiveness in coaching junior team members in an outsourced service model. 

• Should possess knowledge on following tools -  

Dell Powerscale OneFS,. Supearna Ransomeware, Cloudpools, Unity, Symantex, Treesize, Pure 1, Powershell scripting, VPLEX Management, Unispher, Recoverpoint, SRDF, Powermax Solutions enabler,  Connectrix Manager,Brocade/Broadcom OS, Dell ECS Management & powerstore Console, Arxscan Capacity Reporter, Dell CloudIQ, Dell Live Optics, AWS Standard S3 Buckets, AWS S3IA,AWS Deep Archive