Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Your day at NTT DATA
As an MS Engineer (L1) at NTT DATA, you will be the first point of contact for our clients, ensuring their IT infrastructure and systems remain operational. You will proactively identify, investigate, and resolve technical incidents and problems, focusing on first-line support for standard and low-complexity incidents and service requests. Your aim? To ensure zero missed service level agreement conditions.
Every day, you will monitor client infrastructure and solutions, identifying problems and errors before or as they occur. You will dive deep into first-line incidents assigned to you, pinpointing the root causes, and providing telephonic, ITSM ticket or chat support to our clients when they need it most. Maintenance activities, such as patching and configuration changes, will be part of your routine, ensuring the smooth operation of client systems.
You will work across two or more technology domains, such as Cloud, Security, Networking, Applications, or Collaboration. Your day may include updating existing knowledge articles or creating new ones, seeking opportunities for work optimization, and supporting project work as needed. Additionally, you will contribute to disaster recovery functions and tests, ensuring our clients' DATA is safe and sound.
Shift changes are made seamless with your careful handovers, ensuring service continuity. You will report and escalate incidents when necessary and strive for efficient, comprehensive resolutions of incidents and requests. With each interaction, you will aim to provide a positive client experience, placing their needs at the forefront of all you do.
Minimum Qualifications
- Matric / Grade 12
- Diploma or Degree in Information Technology, Computer Science, or a related field (advantageous)
- Relevant certifications such as:
- Microsoft Certified Fundamentals
- MCSA / Windows Server (or equivalent Microsoft certifications)
- CompTIA Server+
- ITIL Foundation (advantageous)
Technical Skills
- Basic administration of Windows Server (2016/2019/2022)
- Active Directory (user creation, password resets, group management)
- DNS and DHCP administration
- Group Policy (basic management and troubleshooting)
- File and Folder Permissions (NTFS)
- Server monitoring and health checks
- Backup and recovery procedures
- Patch management and Windows Updates
- Basic networking knowledge (TCP/IP, LAN/WAN)
- Remote support and troubleshooting tools
- Basic virtualization knowledge (VMware / Hyper-V)
Key Responsibilities
- Monitor server performance and availability.
- Perform daily server health checks.
- Create, modify, and disable user accounts.
- Reset passwords and unlock accounts.
- Manage AD groups and permissions.
- Monitor backup jobs and assist with restores.
- Troubleshoot Windows server issues.
- Apply patches and security updates.
- Maintain server documentation.
- Escalate complex issues to L2 or L3 teams.
- Ensure tickets are updated and resolved within SLA.
Soft Skills
- Strong troubleshooting and analytical skills.
- Good communication skills.
- Customer service orientation.
- Ability to work under pressure.
- Time management and prioritization.
- Attention to detail.
- Ability to follow processes and procedures.
Experience
- 1–2 years of IT Support, Desktop Support, or Infrastructure Support experience.
- Exposure to Windows Server environments.
- Experience with ServiceNow or similar ticketing systems.
- Exposure to Active Directory administration.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
