Job Description Summary

As the NAM/LAM GSI Engineering Hub Manager at QTC (QUERETARO TECHNOLOGY CENTER), you will drive strategic expansion, organizational structure, and operational excellence for our team. You carry full accountability for the annual budget, weekly time sheet compliance with maximum utilization, quality standards, people management, and process optimization, collaborating closely with Worldwide Regional Engineering Leaders to align priorities and distribute workloads effectively.
In this high-visibility role, you’ll shape the most effective internal engineering organization by scaling teams, developing talent, and ensuring high-quality deliverables across substation design and advanced power transmission solutions. You will also partner with the Business Global Engineering Function Head to align with corporate objectives and provide world-class engineering support globally.

This position reports directly to the GEV GSI Senior Director of Engineering, North America, with a dotted-line reporting to the GEV GSI General Manager, Latin America, and the Chief Technology Officer & General Manager, Queretaro Technology Center.

Job Description

Strategic & Organizational Leadership

• Structure: Propose and implement optimal internal organization to enable rapid growth, resource alignment, and effective project delivery.

• Strategic Planning: Develop long-term strategies for the NAM/LAM GSI ENGINEERING HUB, ensuring alignment with broader company objectives, including HV substations, HVDC projects, and other high-value power infrastructure initiatives. Ensure process consistency with the Global Engineering Center (GEC) in GSI NOIDA India

• Budget Ownership: Oversee and manage the annual NAM/LAM GSI ENGINEERING HUB budget, ensuring financial discipline, transparent reporting, and alignment with strategic goals.

 

People Management & Growth

• Scale the Center: Lead significant the strategic expansion of our NAM/LAM GSI Engineering Team in Queretaro.

• Recruitment & Onboarding: Direct the entire hiring pipeline—defining roles, conducting interviews (directly or through designated structures), and integrating new engineers into project teams.

• Talent Development & Retention: Establish clear career pathways, conduct performance reviews, and implement mentoring programs to foster professional growth and reduce attrition.

• Adapt Competencies: Continuously assess and adapt the NAM/LAM GSI Engineering Hub skill sets to address both emerging domains (e.g., Cybersecurity, Building Information Modeling (BIM)) and core competencies (layout, design integration, control and protection, auxiliary services, civil work interface, document control, electrical and mechanical calculations, etc.)

• Culture & Engagement: Champion an inclusive, innovative environment focused on knowledge sharing, return of experience/lesson learned, technical excellence, and continuous improvement.

 

Operational Excellence & Resource Allocation

• Global Coordination: Engage with Worldwide Regional Engineering Leaders to coordinate workload sharing and set project priorities.

• Work Allocation: Decide which tasks the NAM/LAM GSI Engineering Hub can manage efficiently vs. those best outsourced (make-or-buy), optimizing cost, quality, and on-time delivery.

• Tool Deployment: Oversee the selection and rollout of design, modeling, and project management software in coordination with IT, regional stakeholders, and the Business Global Engineering Function Head. Incorporate AI mindset as noted under Quality & Continuous Improvement: Innovation Roadmap section.

• Performance Tracking: Monitor and optimize metrics such as team utilization, first-pass yield, on-time delivery, and planned vs. actual engineering hours (referencing standard task durations).

 

Quality & Continuous Improvement

• High Quality Standards: Develop rigorous frameworks for error-free engineering, in compliance with ISO/IEC /IEEE /ANSI standards and the GSI Engineering Management Handbook (EMH).

• Cost of Poor Quality (CoPQ): Track quality-related costs, minimize rework and non-conformances, and implement corrective/preventive actions—sharing best practices, lessons learned worldwide on a sustainable platform.

• Innovation Roadmap: Introduce new methodologies or digital solutions that enhance project speed, accuracy, and inter-team collaboration—especially in specialized domains like HVDC and HV substation design.

Stakeholder Engagement & Reporting

• Global Interface: Serve as the primary liaison between the NAM/LAM GSI Engineering Hub in Queretaro and Worldwide Regional Engineering Leaders, clarifying objectives, timelines, workloads, and engineering deliverables.

• Executive Reporting: Provide monthly and quarterly updates on budget, staffing, quality metrics, and major project milestones to senior leadership.

• Customer Focus: Treat internal Worldwide Regions as key stakeholders; gather feedback to refine service offerings, scope definitions, and continuous improvement initiatives.

• Regional representative for GSI. Functions as first technical contact for regional customers and work aligned and coordinated through the engineering organization to drive  provide customer solutions.

  

What you'll bring (Required Qualifications):

• Bachelor’s or Master’s degree in engineering or a related field.
• Minimum of 8-10 years of engineering experience in an EPC (Engineering, Procurement, and Construction) environment within the T&D, Power Generation, or Oil & Gas industry.
• Proven experience in managing engineering teams.

What will make you stand out (Desired Characteristics):

• Mastery of engineering processes such as Civil Work, Primary, Plant Configuration, Control & Protection Hardware, System & Performance Studies, or Electrical Design.
• Knowledge of project execution risks and financial processes.
• Strategic Vision: Capable of formulating and executing broad-scale growth plans in a dynamic setting.
• Organizational Design: Skilled at proposing and implementing optimal structures for global engineering teams.
• People Management: Demonstrated success in attracting, coaching, and retaining top engineering talent; adept at culture-building.
• Stakeholder Communication: Comfortable working with executive-level leaders across different time zones and cultures.

Key Performance Indicators (KPIs)

• Organizational Effectiveness: Success in structuring the NAM/LAM GSI Engineering Team to handle growing project demands while maintaining high-quality outputs.

• Budget Adherence: Effective management and transparent reporting of the NAM/LAM GSI Engineering Hub annual budget and operations excellence.

• Recruitment & Retention: Timely hiring and successful onboarding of new staff; robust retention supported by career development and mentorship.

• Quality Metrics: First-pass yield, on-time delivery, planned vs. actual engineering hours (referencing standard task durations).

• Competency Development: Successful adaptation and implementation of competencies based on market needs (including both emerging and core engineering domains).

• Global Collaboration: Effective utilization of the resources across multiple Regions and functions.

• Process Compliance: Adherence to the Engineering Management Handbook (EMH) and relevant ISO/IEC/IEEE standards.

• Efficiency Contribution: Demonstrable impact on global engineering efficiency and development actions.

• KPI Achievement: Meeting or surpassing regional engineering KPIs and performance targets.

• Team Feedback: Positive feedback from team members and stakeholders, reflecting a supportive and results-driven culture.

• EHS Performance: Zero safety deviations and no safety non-conformances.

• Return of Experience (RoE): Effective capture and application of lessons learned to improve future projects.

Additional Information