National C&I Training Specialist
Position Summary
The National C&I Training Specialist is responsible for developing and delivering technical training programs that build capability, consistency, and service excellence across Packard Culligan's Commercial & Industrial (C&I) operations. This role ensures technicians and sales teams nationwide are professionally trained, technically proficient, and compliant with regulatory and safety standards. By providing expert-level training, technical support, and operational guidance, the Specialist drives standardized execution, improved service quality, and operational excellence across all dealership locations.
Key Responsibilities
C&I Sales & Installation Support
- Provide nationwide technical support for complex C&I installations, troubleshooting, repairs, and system optimization.
- Support sales teams with application guidance and technical expertise for commercial and industrial water treatment solutions.
- Maintain and update national C&I application guidelines, technical documentation, and sales resources.
- Develop, implement, and maintain standardized training programs for new, existing, and specialty C&I equipment.
- Promote consistent inventory control and equipment management practices across all dealership locations.
C&I Service Training & Technician Development
- Analyze recurring installation, equipment, and service challenges to identify root causes and implement corrective training and process improvements.
- Ensure C&I technicians nationwide meet all regulatory, safety, and certification requirements.
- Develop and maintain a national technician competency framework, including skills assessments and career development pathways.
- Conduct dealership capability assessments to identify technical skill gaps, training opportunities, and operational risks.
- Partner with General Managers to support recruiting, onboarding, technical development, and continuing education initiatives.
- Deliver classroom instruction, hands-on training labs, virtual learning sessions, and field-based coaching across multiple regions.
- Collaborate with Human Resources to maintain training records, certifications, and compliance documentation.
Operational Support & Field Performance
- Serve as the primary escalation resource for complex technical issues that cannot be resolved at the dealership level.
- Coordinate support with the C&I Business Manager, Culligan International, equipment manufacturers, and vendors as needed.
- Promote a customer-first culture and consistent service excellence throughout the organization.
- Provide field insights, technical recommendations, and continuous improvement opportunities to senior leadership.
- Support national onboarding programs, service development initiatives, and operational improvement projects.
- Assist dealerships with process optimization and best practice implementation.
Workplace Safety & Culture
- Champion a culture of safety, collaboration, accountability, and continuous improvement.
- Encourage open communication and knowledge sharing across national service teams.
- Recognize employee achievements and support initiatives that improve workplace safety and operational effectiveness.
- Ensure training programs reinforce company safety standards and regulatory requirements.
Business Performance & Strategic Alignment
- Monitor and evaluate training effectiveness through key performance indicators, including technician competency, installation quality, callback reduction, safety performance, training completion, and customer satisfaction.
- Align training initiatives and operational goals with national business objectives and strategic priorities.
- Identify opportunities to improve service efficiency, technician effectiveness, and customer experience across all dealerships.
- Support the protection of company assets through proper training, operational procedures, and equipment management.
Qualifications
- 5+ years of experience in Commercial & Industrial (C&I) operations, technical training, field service, water treatment, or a related technical industry.
- Demonstrated ability to design, develop, and deliver advanced technical training programs.
- Strong leadership, coaching, communication, and presentation skills.
- Experience troubleshooting complex mechanical, electrical, and water treatment systems.
- Knowledge of regulatory compliance standards, workplace safety requirements, and industry best practices.
- Ability to build strong relationships across multiple locations and organizational levels.
- Proficient with Microsoft Office and learning management or training documentation systems.
- Valid driver's license and ability to travel extensively.
Travel Requirements
- Ability to travel up to 75% throughout the United States.
- Flexibility to provide remote and on-site support as business needs require.
Why Join Packard Culligan?
At Packard Culligan, you'll play a critical role in shaping the technical capabilities of our national service organization. This position offers the opportunity to influence training strategy, improve operational performance, and help build a world-class team dedicated to delivering exceptional customer experiences across the country.
Packard Culligan is an Equal Opportunity Employer and welcomes applicants from diverse backgrounds and experiences.
The Packard Culligan group of dealerships is a family-owned company with values based on accountability, caring about relationships and open-mindedness to exceeding customer and employee expectations. Our dealerships are locally run by employees who are a part of the communities that they serve. We offer the best drinking water and the largest variety of water treatment products and services available for your home or business. Culligan products are built to last and are backed by a 100% satisfaction guarantee as well as the best trained and experienced service technicians in the industry.
Packard Culligan Offers full-time employees Health Insurance, Dental Insurance, Vision Insurance, 401k, as well as other employee benefits.
Packard Culligan and all of its subsidiaries are equal opportunity employers and do not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, genetic, military status or any other basis prohibited by federal, state, or local law.
