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Des Moines, Iowa, United States
Onsite
The Broadlawns Medical Center campus includes an acute care hospital, primary and specialty care clinics, urgent care and emergency services, lab, radiology, dentistry, inpatient and outpatient mental health, crisis team, and community-based behavioral support services. Broadlawns accepts all forms of insurance and its approach to healthcare and quality outcomes earned a Level 3 rating from the National Committee for Quality Assurance, the highest achievable status for a medical delivery model.
We are a safety net hospital and our Patients are our North Star! With a dedicated staff of over 160 physicians and 1,600 employees, Broadlawns Medical Center ensures that our community has access to high quality healthcare that is coordinated, compassionate and cost-effective. We provide our employees a top-rated benefits package, supportive work culture, and more!
GENERAL DESCRIPTION
Under the supervision of the Clinic Manager, this position works to develop a supportive rapport and assist patients and their caregivers to access health care and community resources and navigate through the healthcare continuum. Functions as a member of the patient’s collaborative care team to coordinate care and address care plan preventative health and wellness goals. Works collaboratively with the patient to foster self-management and compliance to their clinical plan of care. Works collaboratively with physician, hospital, and community resources to support the patient's clinical plan of care.
HOURS
M-F 8A-4:30P
PERFORMANCE STANDARDS
1. Demonstrates good judgment in decision-making.
2. Demonstrates superior service excellence in all interactions.
3. Demonstrates awareness and application of all policies and procedures.
4. Demonstrates effective organizational skills.
5. Demonstrates self-responsibility and accountability for his/her professional practice.
6. Demonstrates self-directed learning skills and abilities as well as participates in continuing education to further their own professional development.
7. Practices patient education interventions within the Broadlawns Medical Center sanctioned parameters including goals, methodologies and adult-learning concepts and techniques.
8. Demonstrates effective communication methods and skills, using lines of authority appropriately.
9. Formulates and uses effective working relationships with all health care team members and clients.
10. Completes all annual mandatory education training within defined time frame (safety training, corporate compliance, performance appraisals, confidentiality, etc.).
MINIMUM QUALIFICATIONS
1. Bachelor’s degree in public health or related health service field.
2. Knowledge of health care system and community resources available.
3. Experience with data collection and reporting.
4. General knowledge skills in the use of computers including basic computer applications.
5. BLS certified for the healthcare provider or obtained within three months of hire.
Work Shift
8a-4:30p (United States of America)Benefits (FT/PT)
Retirement - IPERS
Education Assistance
Employee Health & Wellness
PTO
Free Parking
Health Insurance
Supplemental Insurance
529 College Savings Plan
And more!
Broadlawns Medical Center is an Equal Opportunity Employer
