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India
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a NetSuite Consultant based in India.
In this role, you will provide technical and functional expertise in supporting and optimizing Oracle NetSuite ERP solutions for business clients. You will play a key role in managing application support requests, troubleshooting issues, and ensuring that NetSuite modules operate efficiently and meet evolving business requirements. Working closely with business users, process owners, and client stakeholders, you will translate operational needs into effective solutions. You will also contribute to testing, validation, data security, and continuous system improvement. Joining a growing enterprise applications practice, you will collaborate with an international team of ERP specialists in a dynamic, client-focused environment. This is an excellent opportunity to leverage your NetSuite expertise while supporting organizations in strengthening their financial and operational processes.
NetSuite Implementation and Functional Support: Provide techno-functional support and implementation services for Oracle NetSuite, ensuring that ERP solutions meet client requirements and business objectives.
Application Maintenance and Troubleshooting: Manage support tickets and resolve functional issues across various NetSuite modules, ensuring systems remain stable, efficient, and fully operational.
Business Requirements Analysis: Engage with business users and process owners to understand their needs, assess reported issues, gather requirements, and recommend appropriate solutions.
Financial Operations Support: Apply knowledge of financial business processes and operations to support ERP functionality and ensure alignment with organizational workflows.
Testing and Validation: Assist clients in preparing validation scripts, defining test scenarios, developing test scripts, and executing testing activities to verify system functionality and performance.
Data Privacy and Security: Ensure the confidentiality, integrity, and security of client data while following established policies and applicable data protection requirements.
Service Level and Contract Management: Ensure all support activities comply with agreed Service Level Agreements (SLAs), contractual commitments, and established service delivery standards.
Stakeholder Communication: Provide regular updates on ticket progress, issue resolution, and ongoing activities, maintaining clear communication with clients and internal stakeholders.
Continuous Improvement: Identify opportunities to improve application performance, support processes, and service quality while contributing to the overall effectiveness of the ERP practice.
Bachelor's degree in Computer Science, Information Technology, Finance, Business Administration, or a related discipline.
At least 8 years of overall professional experience, including a minimum of 6 years of techno-functional support or implementation experience with Oracle NetSuite.
Proven experience handling NetSuite support tickets, troubleshooting application issues, and supporting multiple functional modules.
Strong understanding of financial business operations, accounting processes, and enterprise resource planning workflows.
Ability to communicate effectively with business users, process owners, and technical stakeholders to understand requirements and resolve issues.
Experience supporting system testing activities, including validation scripts, test scenario preparation, test script development, and execution.
Good understanding of data privacy, information security, and best practices for protecting sensitive business information.
Excellent written and verbal communication skills, with strong business communication and stakeholder management capabilities.
Strong analytical and problem-solving abilities, with the capacity to manage multiple support requests and competing priorities.
Excellent organizational skills, attention to detail, and a proactive approach to issue resolution.
Ability to work independently while collaborating effectively with distributed international teams.
Customer-focused mindset, accountability, adaptability, and commitment to delivering high-quality service.
Full-time employment opportunity.
100% remote working arrangement within India.
Opportunity to work with an established enterprise applications and cloud ERP practice.
Exposure to international clients and cross-functional teams across the United States, Colombia, and India.
Opportunity to work with Oracle NetSuite and other leading enterprise technologies.
Professional growth within a rapidly expanding cloud ERP and technology consulting environment.
Collaborative workplace culture focused on customer service, teamwork, continuous learning, and professional development.
