Network Administrator

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We’re empowered to achieve the ultimate in high-performance gaming experiences using the best technology available. 

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As a Network Administrator you’ll be supporting the delivery of a stable and well-maintained platform, covering our critical network infrastructure. This will help us excel at keeping the customer engaged with a world class experience to stay ahead of the game.
 

What you’ll be doing

As part of your role, your responsibilities will include:

• Administration /Engineering of networking environment:
  • Ensure optimal configuration and performance of all network hardware and software.
  • Work closely with Infrastructure, Infosec, DevOps and Dev teams, actively providing assistance
  • Proactively improve infrastructure, reducing operational costs and complexities.
  • Perform maintenance on all relevant networking hardware.
  • Logging of systems to ensure efficient troubleshooting.
  • Ensure that all network equipment and configurations are securely backed up to a centralized repository, enabling efficient recovery and continuity in the event of system failures or configuration changes.
• Monitoring, notifications & standby:
  • Ensure that effective monitoring is in place with appropriate escalation.
  • Continuously monitor the network environment to track key performance metrics, including utilization, latency, packet loss, and jitter. Ensure that all deviations from expected thresholds are logged and trigger real-time alerts across both LAN and WAN environments to maintain optimal performance and reliability.
  • PagerDuty is configured correctly with the correct standby roster.
  • Adhere to the established incident management process for all production issues, ensuring timely identification, escalation and resolution
  • Join the 24x7 standby that is rotated weekly
• Cloud:
  • Collaborate closely with cross-functional teams to ensure optimal configuration and performance of respective cloud deployments, providing guidance and network best practices to align with organizational standards
  • Review deployments and make changes / suggestions as needed
  • Continual cost optimisation of cloud resources
  • Terraform knowledge and ability to work with state files
  • Azure & AWS networking knowledge
• Maintain great vendor relationships:
  • Foster and maintain strong, professional relationships with external vendors, ensuring clear communication, collaboration, and prompt resolution where applicable
  • Hold vendors accountable for issues and outages.
  • Maintain good support relationships
  • Keeping track of hardware warranties and support contracts
• Information Security:
  • Collaborate closely with the Information Security team to ensure the business is adequately protected, aligning security strategies with organizational objectives, identifying potential risks, and implementing proactive measures to safeguard critical assets and data where applicable.
  • Ensure that changes are reviewed by the InfoSec and that best practice is adhered to.
  • Adhere to SOX (Sarbanes-Oxley) and ISO 27001 standards, ensuring compliance with regulatory requirements and best practices.
  • Proactively manage audits, risk assessments, and security controls to maintain certifications and uphold the organization's commitment to data security and financial integrity.
  • Maintain and configure load balancers for best practice.
  • Work with and assist other teams to ensure best possible config for every situation.
  • Review and ensure that load balancers are working within acceptable limits.
• Exposure, but not limited to:
  • Cisco Switches/Routers - IOS/NX-OS
  • Riverbed - Wan Acceleration
  • A10 Networks - Load Balancing
  • Palo Alto Firewalls - PANOS / Panorama
  • Cisco Firewalls – ASA
  • Extreme Networking - Wireless Controllers / Access Points
  • Azure Networking - vWAN, vNET, Azure Firewalls, Microsoft Peering
  • Cloudflare - Magic Transit, Load-balancing
  • Site24x7 – Monitoring
  • Observium – Monitoring
  • Scrutinizer - Netflow Analysis

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• A Relevant Information Technology tertiary qualification
• A Relevant Networking certification such as CCNA or equivalent.
• Minimum 4 years’ experience in the Information Technology industry.
• Proven understanding of Switching, Routing, Firewall and Load Balancer technologies.
• Proven understanding of Layer2 and Layer 3 networks with protocols such as VLAN, Spanning-Tree, MACSec, LACP, VRRP, HSRP, EIGRP, OSPF, BGP, IPSEC, NAT, Policy-Based Routing, SSLVPN.
• Proven understanding of Cloud provider networking
• Proven experience in configuring and deploying network equipment including but not limited to, Switches, Routers and Firewalls in a secure standards-based manner.

Desirable skills you’ve got up your sleeve

It would be desirable if you also have some of the following skills:

• In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
• Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
• Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
• Experience in developing and executing customer retention strategies
• Experience in using coding/scripting to automate/reduce time taken to complete manual tasks.
• Microsoft Certifications

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Adaptability
• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity
• Innovation

What you’ll get back

We offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:

• We’re dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
• Your hard work and achievements won’t go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
• Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
• Free Daily Meal
• Free Massages On-site
• Free On-Site Gym
• Group Life Cover
• Funeral Fund Benefit
• Financial Services Assistance
• Curro School Fees Benefit
• Income Continuation Benefit
• Leadership Training
• Referral Bonus
• Medical Aid Subsidy
• Free Sleep Coaching
• On-site Barista
• Retirement Annuity Subsidy
• Team socials

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.
Here, your growth is supported and your contributions valued.

Game on!

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!