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Jacksonville, Florida, United States
Hybrid
Great benefits. Competitive pay. We know these are some of the things people look for in a job.
If you’re the kind of person who believes that honoring and empowering our nation’s veterans is more than just a cause — that it’s a calling — then we’re ready to meet you.
When you join Wounded Warrior Project® (WWP), you’re committing to making a difference. We make a commitment to you, too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.
At WWP™, we recognize our mission cannot be accomplished without our talented teammates, which is why we’re proud to offer benefits such as:
· A flexible hybrid work schedule (three days in the office, two days’ work from home)
· Full medical, dental, and vision coverage for both teammates AND family members
· Competitive pay and performance incentives
· A fun, mission-focused, and collaborative team environment
A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.
The Wounded Warrior Project (WWP) Network Administrator II is responsible for managing and maintaining the organization’s network infrastructure, including switches, routers, firewalls, wireless access points, and SD-WAN devices in both on-premises and cloud environments. This role also includes managing the voice network infrastructure, supporting physical security systems, coordinating IT infrastructure for new office openings, and collaborating closely with the Systems and Security teams to ensure network stability and security.
DUTIES & RESPONSIBILITIES
Configure, monitor, and maintain network devices, including switches, routers, firewalls, wireless access points, and SD-WAN appliances in both on-premises and Azure environments.
Implement and maintain Network Security Groups (NSGs), firewall policies, and network segmentation to enforce security standards.
Manage Microsoft Teams voice services, including Session Border Controllers (SBCs), Direct Routing, and call quality monitoring.
Deploy, configure, and maintain physical security infrastructure, including network video recorders (NVRs), cameras, door access control equipment, and related networking components.
Perform regular network health checks, traffic analysis, and performance tuning to ensure optimal performance and stability.
Troubleshoot network connectivity issues, including packet loss, latency, and bandwidth bottlenecks.
Monitor network traffic and security logs for anomalies and potential security incidents, and coordinate with Security and Systems teams to address vulnerabilities.
Manage IP address assignments, DHCP, DNS, VLAN configurations, and network topology documentation.
Coordinate with third-party vendors and service providers for network upgrades, circuit changes, hardware replacements, and support escalations.
Support network failover testing, disaster recovery planning, and documentation of network configurations.
Coordinate IT infrastructure and AV deployments for new office openings or expansions, including planning, vendor management, and onsite support.
Document network changes, configurations, and troubleshooting steps in OneNote, SharePoint, and Jira.
Stay current with industry best practices for network security, performance optimization, and emerging technologies.
Attend and actively participate in required training and/or meetings, including but not limited to New Teammate Orientation, WWP Cares, ASIST Suicide Prevention training, Leadership training, culture/team based training, or departmental huddles.
Other related duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES
Strong understanding of networking protocols and technologies, including TCP/IP, BGP, OSPF, VLANs, VPNs, and SD-WAN.
Proficiency in configuring and managing Cisco Meraki appliances, firewalls, and wireless access points.
Strong analytical and problem-solving skills for diagnosing network issues and optimizing performance.
Proficient in managing Microsoft Teams voice services, including Session Border Controllers (SBCs), Direct Routing, and call quality management.
Effective communication skills for collaborating with cross-functional teams and documenting network changes.
Knowledge of network security best practices, including firewall rules, intrusion detection, and network segmentation.
Familiarity with cloud networking concepts, including virtual networks (VNets), Meraki vMX appliances, and hybrid network topologies.
Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.
Working knowledge of network monitoring and diagnostic tools, such as Wireshark, SolarWinds, LogicMonitor, or the Meraki Dashboard.
Proven ability to establish credibility, be decisive, influence others, and influence change.
Knowledge of cybersecurity principles and best practices.
Strong emotional intelligence, responding to sensitive matters with diplomacy, empathy, and professionalism.
Unequivocal commitment to the highest standards of personal and business ethics and conduct.
Mission-driven, guided by core values, and a pleasure to work with.
EXPERIENCE
Requirements
Three years of experience in network administration, including configuring and managing routers, switches, firewalls, and wireless access points.
Two years of experience with Cisco Meraki appliances and cloud-managed networking solutions.
Two years of experience managing network security, including firewall configuration, access control lists, and VPN setup.
Two years of experience managing Microsoft Teams voice services, including SBCs and Direct Routing.
Two years of experience administering physical security infrastructure, including NVRs, cameras, and door access control equipment.
Two years of experience with network troubleshooting and performance optimization in both on-premises and cloud environments.
Preferences
Familiarity with next-generation firewall platforms and advanced security features, such as intrusion prevention systems, deep packet inspection, and zero-trust segmentation.
Experience with Network Security Groups in Azure or similar cloud security models.
Familiarity with network design, topology, and failover strategies for hybrid cloud environments.
Experience coordinating IT infrastructure and A/V deployments for new office openings or expansions.
EDUCATION
Requirements
Bachelor’s degree in computer science, information systems, or related field. Equivalent combination of applicable education, training, certification, and experience may be considered in lieu of degree.
Preferences
Bachelor’s degree in computer science, information systems, or related field.
CERTIFICATIONS & LICENSURE
Requirements
Cisco Certified Network Associate (CCNA) Certification.
Preferences
CompTIA A+ Certification.
CompTIA Network+ Certification.
Cisco Cybersecurity Associate Certification.
ITIL 4 Foundation Certification.
WORK ENVIRONMENT/PHYSICAL DEMANDS
General office environment; temperature controlled.
Up to 10% travel.
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Wounded Warrior Project® is an equal opportunity employer committed to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, marital status, citizenship, age, veteran or military status, disability, genetic information, or any other characteristic protected by law.
Please note:
Wounded Warrior Project is not seeking assistance or accepting unsolicited resumes from search firms without a written search agreement in place. All resumes submitted by search firms to any employee at Wounded Warrior Project via email, the Internet or directly to hiring managers at Wounded Warrior Project in any form without a valid written search agreement in place will be deemed the sole property of Wounded Warrior Project, and no fee will be paid in the event the candidate is hired by Wounded Warrior Project as a result of the referral or through other means."