Want to know if this job is worth applying to?
Vancouver, British Columbia, Canada
Onsite
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Job End Date
Ongoing
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
NETwork and Infrastructure Services manages UBCNET, the university’s network infrastructure supporting teaching, learning and administrative activities across the Point Grey campus and remote locations. This Team is responsible for supporting and growing the University’s large and complex Core Enterprise Data Network. UBC’s data network is highly virtualized and one of the largest in North America with multiple core hub sites, data centres, routers, DNS servers, firewalls, etc. UBC has over 100,000 hardwired data ports, 2,000 network switches, 700 IT Communication Rooms, 6 major IT Hub Sites, 500km of underground interlinking fiber optic data cabling, 10,000 wireless access points, 90,000 concurrent connected wireless devices, 2,000 Virtual Local Area Networks, and 1,100 campus Virtual Routers. All of this spans 400 academic buildings, multiple campus locations, BC Teaching Hospitals, and other satellite sites across the British Columbia.
The Network Management Centre (NMC) is responsible for planning, design, engineering, analysis, configuration, implementation, support and troubleshooting in the areas such as LAN/WAN, campus, data centre networks and network security. The NMC also supports specialized service including such as VOIP, wireless, video and multimedia.
The Network Analyst I consults with users to analyze user requirements for information network systems and assess capacity requirements and monitor network performance. This position provides second level technical, operational, and administrative support for all aspects of UBC’s Enterprise Core network and systems. Responsibilities align with UBC IT’s goals and objectives, supporting the University’s overall mission and customer business needs. On-call after hours support and off-hours scheduled maintenance is required.
Organizational Status
Reporting to the Manager, Network Infrastructure Services, the Network Analyst I is a member of the NMC team providing support for UBCNET and other related Data Network service offerings. This position involves close collaboration with other UBC IT teams, academic and administrative clients, vendors and industry peers to support enterprise network services.
Work Performed
Specific Duties:
Ensure the operational stability of the campus network by providing implementation, monitoring, and support functions in the following areas: routing and switching, network security, support systems (such as DNS/DHCP, packet shapers, analysis modules), and network management systems.
Fulfill service requests and resolve incidents relating to switching, routing, network security, firewall policies, support systems.
Resolves operational problems through detailed analysis of statistics, packet captures, logs with support from team members as necessary; coordinates problem resolution with vendors.
Provide network security operations support including installing, configuring, managing firewalls, VPNs and related network security devices and applications for the UBC network.
Creates and maintains scripts and programs used to automate network operations.
Takes initiative to remedy deficiencies, notice where efficiencies can be gained, and recommend enhancements for optimum performance in network operations, infrastructure, and workflows.
Compiles detailed documentation and quality reports for operations and projects.
Provides business and after hours on-call support on a rotational basis and is available off-hours to work on emergency network problems, maintenance, and project activities.
Core Duties:
Consults with users to determine the required technical support for network systems including monitoring network activity, and troubleshooting and diagnosing network
problems.
Monitors facilities capacity requirements, schedules requests for bandwidth and adjusts bandwidth on a daily or weekly basis.
Assesses network performance to ensure that it meets the present and future needs of the enterprise.
Assists in the development of disaster recovery plans and executes network test plans.
Analyses user requirements, prepares equipment specifications, and installs and configures or reconfigures network components.
Implements network security procedures and predetermined software or hardware changes to rectify any security issues.
Contributes to the development of best practices, standards, procedures and quality objectives across systems infrastructure or platforms.
Maintains appropriate professional designations and up-to-date knowledge of current
information technology techniques and tools.
Performs other related duties as required.
Consequence of Error/Judgement
This role directly impacts availability, reliability, and security of UBCNET which supports academic, research, and administrative computing. Decisions and actions affect faculties, departments and administrative units across the University. Recommendations and actions regarding network architecture impacts the future direction, stability, security, and sustainment of UBC’s network services. A high level of attention to detail and maintaining broad knowledge of network operations are essential.
Supervision Received
Reports to the Manager, Network Infrastructure Services Works. Receives administrative, broad technical and strategic direction from the Manager, as well as strategic technical direction from the Network Architect. May work independently or collaboratively with other team members, clients, IT staff in leading or supporting roles on projects and operational activities. Work is reviewed based on achievement of objectives.
Supervision Given
No direct supervision given. Coordinates projects and activities as required.
Minimum Qualifications
Undergraduate degree in a relevant discipline. Minimum of three years of related experience, or the equivalent combination of education and experience.
Willingness to respect diverse perspectives, including perspectives in conflict with one’s own.
Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion.
Preferred Qualifications
Undergraduate degree in Computer Science, Engineering, or other related discipline.
CCNA or other similar advanced technical certification in routing, switching, or network security.
Relevant experience supporting enterprise LAN/WAN, large campus networks, network operations, network security and network management or the equivalent combination of
education and experience.
Ability to multitask balancing multiple streams of work, prioritizes workload based on management direction, and works under pressure to resolve challenges and meet
project deadlines.
Knowledge and experience working in the following areas:
Routing and Switching: 802.1D, 802.1Q, 802.1s, 802.1w, 802.1X, 802.3ad, 802.1AX; HSRP, OSPF; IPv4 and IPv6.
Network Security: various firewall technologies, firewall policy management, VPN technologies.
Network monitoring, management, analysis and orchestration systems.
Support Systems: DNS, DHCP, Windows, MAC, UNIX, XML.
Scripting: Python, Perl, or Shell.
Routing and Switching: BGP, BGP/MPLS, policy routing, redistribution, multicast; IPv4 and IPv6.
Network Security: various firewall technologies, AAA, ACLs, device hardening, IDS/IPS, port scanning, vACLs, best practices.
Data Centre: Network Technologies.
Service Provider: MPLS.
Problem resolution of issues through packet capture and analysis and other tools.
Software-defined network.
Cisco certifications is an asset.
Collaboration - Takes initiative to actively participate in team interactions. Without waiting to be asked, constructively expresses own point of view or concerns, even when it may be unpopular. Ensures that the limited time available for collaboration adds significant customer value and business results.
Communication for Results - Converses with, and writes to, peers in ways that support transactional and administrative activities. Seeks and shares information and opinions. Explains the immediate context of the situation, asks questions with follow-ups, and solicits advice prior to taking action.
Problem Solving - Investigates defined issues with uncertain cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggests alternative approaches that meet the needs of the organization, the situation, and those involved. Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required.
Analytical Thinking - Collates and reports information. Identifies trends and exceptions. Investigates to define problems more accurately. Sorts information in order of importance. Identifies relationships and linkages between components. Identifies variable potential causes and effects. Solicits guidance to define criteria and assign values of importance and urgency. Escalates issues of an exceptional nature.
Information Systems Knowledge - Possesses a basic understanding of the strategy, structures, processes, and procedures of the enterprise in its relationship with the business and its activities. Troubleshoots in response to requests for technical support. Identifies problems and needs. Escalates problems to appropriate technical experts.
Thoroughness - Performs tasks according to quality and output standards. Takes initiative to ensure that outcomes meet internal and external customer requirements. Solicits feedback on performance in new tasks. Measures accuracy using performance metrics. Sets improvement standards to reduce errors, omissions, and oversights.