Network Construction Manager - Break Fix, Fiber Restoration & Network Maintenance - GA

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Network Construction Manager (NCM)-Remote/GA to provide end-to-end ownership of outside plant (OSP) construction, fiber outage restoration, network maintenance, and relocation projects within an assigned coverage area. This position plans and implements fiber connectivity solutions; manages customer orders, service requests, repair tickets, budgets, vendors, permitting, materials, construction, splicing, and closeout; and serves as a primary post-sale and operational point of contact for customers and internal stakeholders.

Shift working schedule required.

***NOTE: This role works in the field. Our ideal candidate will reside in Georgia and will work within the State of GA regions.

Work Authorization Requirement: 

This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future.

Zayo will not provide, transfer, or assume sponsorship for any

employment visa or work authorization for this position now or in the future. 
 
Responsibilities:

Project Ownership & Construction Delivery

• Own assigned customer orders, service requests, relocations, repair tickets, and network construction projects from post-sale or operational handoff through completion and closeout.
• Manage pre-construction, engineering coordination, permitting, procurement, construction, splicing, testing and turn-up support, documentation, and closeout for OSP fiber projects.
• Deliver assigned work to approved scope, schedule, budget, quality, safety, and customer-commitment requirements.
• Plan and implement fiber connectivity programs and projects in accordance with approved plans, budgets, and schedules.
• Develop and review scopes of work, construction documents, restoration plans, RFPs, and bid packages; execute the bid process and track associated budgetary requirements.
• Oversee procurement of equipment and materials, confirm field readiness, and resolve constraints that could affect delivery.
• Perform or support site surveys and field meetings, verify construction progress, and validate completed work before acceptance and closeout.

Priority Outage Restoration, Repair & Maintenance

• Lead restoration efforts for Priority 1 service-affecting fiber outages and maintain ownership through service restoration, stabilization, and permanent repair.
• Coordinate emergency response contractors, construction crews, splicers, locators, utility owners, the Network Operations Center (NOC), engineering, and operations resources.
• Develop and drive temporary and permanent restoration strategies, including temporary-to-permanent conversion plans and related infrastructure upgrades.
• Manage Priority 2 and Priority 3 repair and maintenance tickets from assessment and scoping through execution, documentation, and closeout.
• Inspect damaged fiber, conduit, handholes, poles, aerial plant, and associated facilities; define the required scope, sequencing, materials, and restoration approach.
• Allocate and reprioritize resources across simultaneous outages, maintenance events, relocations, and planned construction work.
• Provide timely outage, restoration, risk, and completion updates to leadership, customers, and other stakeholders, including restoration timelines and root-cause documentation.
• Participate in after-hours, weekend, holiday, and emergency callout activities as required by the needs of the business.

Contractor, Jurisdiction & Resource Management

• Provide daily direction to construction vendors, splicing vendors, subcontractors, and field crews to expedite work while maintaining quality and safety standards.
• Review contractor production, schedules, invoices, completed work, and supporting documentation; hold vendors accountable for performance and corrective action.
• Manage relationships with jurisdictions and right-of-way contacts, including cities, counties, railroads, utilities, and other authorities having jurisdiction.
• Partner closely with the underlying rights group to identify and prepare encroachment permits, franchise agreements, building access agreements, and other required access documentation.
• Oversee timely permitting submittals and the on-time performance of engineering and construction vendors.

Safety, Quality & Compliance

• Lead safe execution of network repairs and construction activities and ensure compliance with Zayo requirements, OSHA standards, excavation practices, and traffic-control requirements.
• Promote damage prevention and 811 best practices and verify that locating, utility coordination, and site controls are in place before work begins.
• Investigate damages, near misses, and safety concerns; document findings and coordinate corrective and preventive actions.
• Confirm that completed construction, splicing, restoration, and closeout records meet applicable engineering, quality, and operational standards.

Financial, Systems & Administrative Management

• Create and track project and repair budgets in coordination with Network Operations; manage forecasting, cost controls, commitments, and final financial closeout.
• Create and manage INCs, work orders (WOs), PDs, purchase orders (POs), damage documentation, and other required records for assigned work.
• Verify and update project documentation, outage records, restoration timelines, construction status, and completion packages.
• Maintain timely and accurate project-progress and budget updates in Salesforce and required manual trackers.
• Process budget requests, purchase orders, invoices, project closeout actions, and internal service orders in Salesforce within required timelines.

Customer, Stakeholder & Technical Support

• Serve as a direct interface and primary point of coordination for customers, subcontractors, jurisdictional authorities, vendors, and interoffice personnel.
• Coordinate and facilitate internal and external resources to ensure timely completion of customer orders, service requests, restoration events, and construction projects.
• Support customer and stakeholder meetings that may require in-person attendance and travel to client locations or construction sites.
• Provide specialized telecommunications technical expertise related to OSP construction, fiber optics, network architecture, optical transport, and restoration planning.

Qualifications:

 Education & Experience

• Bachelor's degree preferred.
• Minimum of seven (7) years of telecommunications-industry experience involving outside plant, fiber optics, telecommunications architectures, optical transport equipment, and project management.
• Minimum of four (4) years of experience with all types of outside plant construction and the management of large capital projects.
• Demonstrated experience managing emergency fiber restoration, break-fix work, network maintenance, and temporary-to-permanent repair activities.

Technical & Operational Knowledge

• Strong knowledge of underground and aerial fiber construction, splicing, conduit systems, handholes, poles, and common OSP restoration methods.
• Working knowledge of structured cabling, routing, switching, and IP protocols.
• Ability to understand and read construction drawings, engineering packages, permits, scopes of work, and related project documents.
• Familiarity with all facets of OSP management, including estimating and quoting, design coordination, permitting, construction, delivery, repair, and closeout.
• Proficiency with email, Microsoft Excel, Microsoft Word, Google Earth, Salesforce, and related project-tracking tools.

Leadership, Commercial & Project Management Skills

• Ability to manage multiple aggressive RFP, design, construction, restoration, and maintenance schedules while responding to changing priorities.
• Proven ability to direct contractors, manage budgets and invoices, coordinate diverse technical resources, and maintain accountability across concurrent work.
• Strong communication, leadership, decision-making, and customer-service skills, including the ability to lead high-pressure network events with urgency and composure.
• Proven negotiation skills and the ability to maintain a practical commercial and cost-management focus.

Work Requirements

• Valid driver's license and the ability to drive to assigned projects, customer locations, and construction sites as required to support on-time and on-budget delivery.
• Ability and willingness to perform on-site surveys, attend field meetings, and meet with municipalities, utilities, customers, and vendors to review scope and maintain effective communication.
• Full ability and willingness to participate in on-call duty, including nights, weekends, holidays, and emergency response assignments.
• Ability and willingness to travel locally up to 40%

Key Performance Expectations

• Priority 1 outage response and restoration performance, including timely communication and safe execution.
• Priority 2 and Priority 3 repair and maintenance ticket completion, backlog control, and aging performance.
• Temporary-to-permanent restoration conversion rates and permanent-repair cycle time.
• On-time, on-budget delivery of construction, relocation, restoration, and maintenance work.
• Safety performance, damage prevention, 811 compliance, and quality of corrective actions.
• Accuracy and timeliness of project, outage, financial, and closeout documentation.
• Contractor accountability, cost management, stakeholder communication, and customer satisfaction.

Estimated base salary range: $77,100 - $118,600 USD/annually

#LI-AF1

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.