Wilmington, NC-Dawson St-Corporate, United States of America
Remote only
Not Available
Job Description:
Network Engineer I is an entry-level, customer-facing role designed for motivated individuals eager to build a career in network engineering within the CSI organization. This position serves as a foundational opportunity to learn CSI's organizational policies, procedures, and operational standards while gaining hands-on experience supporting customer onboarding projects and network implementations.
Working under the guidance of senior engineers and team leads, the Network Engineer I will collaborate directly with customers on implementation, onboarding, and upgrades of their network infrastructure, as well as respond to issues related to customer networks. This role provides structured exposure to planning, evaluating, and supporting a wide range of network systems and services across multiple platforms and protocols — including but not limited to routers, circuits, SD-WAN, internet, switches, firewalls, ISP coordination, cabling, VPN connections, unified communications, and call-center management.
As a front-line customer-facing resource, the Network Engineer I will obtain work through a project-based system and play a key role in device migrations, network infrastructure installations, monitoring/management tool deployment, and coordination with QA and/or Risk Management to ensure configuration integrity and compliance.
Learn and apply CSI organizational policies, procedures, tools, and best practices through mentorship, training, and hands-on project participation.
Serve as a front-line customer-facing resource, building strong relationships with customers during onboarding projects and ongoing support engagements.
Demonstrate a growing proficiency across a variety of network technologies, actively seeking guidance and feedback to accelerate development.
Assist with planning, site/datacenter surveys, and developing recommendations for future-proofing customer infrastructures by gathering and presenting actionable data — via conference call, email, or on-site inspection.
Support and participate in customer onboarding project implementations, working collaboratively with project teams to ensure smooth transitions and deployments.
Respond promptly to customer requests or tasks related to network and voice issues, escalating as needed.
Maintain the security and proper access controls for customer data in accordance with CSI standards.
Stay current with developing trends in Information Technology and actively pursue learning opportunities.
Quality Delivery: Strive for implementation excellence with minimal rework, ensuring customers' expectations are met and exceeded.
Customer Understanding: Develop a strong understanding of customer needs, objectives, and onboarding requirements.
Timely Resolution: Complete tasks in a responsive and thorough manner.
Continuous Growth: Progressively build knowledge of CSI processes and network technologies, seeking out opportunities to apply newly learned skills in real-world customer engagements.
Job Requirements:
Education & Certifications:
Degree from an accredited institution or Trade school diploma in a relevant field (e.g., Information Technology, Networking, Computer Science) or equivalent training in relevant technology.
Industry certifications such as CompTIA Network+, CCNA, or equivalent are a plus but not required; willingness to pursue certifications is expected.
Experience:
This is an entry-level position. Zero (0) to two (2) years of hands-on experience in network technologies is preferred. Internship experience, lab work, home-lab projects, or academic coursework in networking are valued.
Exposure to any of the following is beneficial but not required: Cisco platforms, Palo Alto, Fortigate, or similar network/security technologies.
Required Skills:
Foundational knowledge of networking concepts (TCP/IP, DNS, DHCP, VLANs, routing/switching fundamentals).
Strong reasoning and analytical skills with a willingness to learn troubleshooting methodologies.
Basic understanding of IT security concepts, including firewalls, switches, and network security principles.
Effective written and verbal communication skills — essential for a customer-facing role.
Ability to work independently while thriving within a collaborative, team-oriented environment.
Eagerness to learn, adapt, and grow within CSI's structured training and mentorship framework.
RELATIONSHIP BUILDING
This position requires regular interaction both inside and outside the company. As an entry-level, customer-facing team member, the Network Engineer I will develop professional relationship-building skills through direct engagement with customers, vendors, and internal teams throughout the onboarding and implementation process.
This position involves guided decision-making with increasing independence over time. The Network Engineer I will apply judgment to solve problems and select courses of action using standard, recognized methods of operation — with mentorship and escalation paths readily available.
Direct Supervision with Mentorship. Assignments are both task-oriented and objective-oriented, with regular check-ins and coaching from senior engineers and leadership. Work is reviewed for soundness of judgment, adherence to CSI procedures, and overall quality and accuracy. The level of supervision will decrease as proficiency and confidence grow.
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Special Conditions: Risk of electrical shock.
Travel: Up to 40% travel required (air, ground, or vehicle) to support customer onboarding and on-site implementations.
Physical Demands:
The employee is regularly required to stand, walk, sit, talk and hear, use hands to finger, handle or feel, reach with hands or arms, stoop, kneel, crouch, or crawl, and lift or move up to 50 pounds. This position requires extended computer use (up to 8 hours per day). Common duties include cable installation in various locations and the removal/reinstallation of PCs, servers, and rack-mounted hardware.
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
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