Network Engineer
Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands.
IT at THE ICONIC..
Our IT team keeps our metaphorical lights on when it comes to our tech. We design, implement, manage and support the enabling technologies to keep our hubs and teams operational. We are always working towards enhancing our systems, infrastructure and processes, with our commitment to continuous improvement, to support better performance across the organisation. We are a dedicated group of IT Service Desk Specialists, Business Partners & Systems Engineers and we are here to help all Iconites.
About the role..
Keep the Fulfilment Centre operational by delivering reliable, secure network connectivity for the Warehouse Management System and the picking devices, computers and printers that keep orders moving.
Own network and firewall engineering, while supporting Windows, identity, virtualization and resilience services with the Infrastructure team. Investigate complex issues and maintain secure, reliable connectivity across the Fulfilment Centre and wider business.
Partner with technical teams to deliver safe changes and resolve incidents. Take ownership, document work clearly and share knowledge.
Use AI tools to support research, troubleshooting, analysis, documentation and automation; validate outputs and handle information responsibly.
Participate in occasional after-hours upgrades, maintenance and other changes.
Network design and operations
- Design, implement and maintain secure LAN, WAN, Wi-Fi and internet services.
- Keep Fulfilment Centre network services available, prioritising WMS-connected devices, computers and printers.
- Maintain Documentation, network diagrams, configuration records and operational standards.
- Configure and troubleshoot switching, wireless, routing and VPN services.
- Monitor network health, respond to alerts, improve resilience and resolve root causes.
- Administer and troubleshoot core network services, including DHCP, DNS, Network Policy Server (NPS) and Active Directory Certificate Services (AD CS).
- Support on-premises connectivity to AWS, including Direct Connect, EC2 and VPC.
Firewall and network security
- Administer and improve Fortinet firewall services, including FortiGate, FortiManager and FortiAnalyzer.
- Analyse firewall logs and traffic flows to diagnose connectivity or security issues.
- Manage firewall rules in line with approved business and security requirements.
- Apply least privilege, segmentation and controlled-access principles.
Infrastructure resilience and site services
- Support network availability by working with the teams responsible for virtualisation, backups and site power protection.
- Assist with monitoring and troubleshooting Veeam and Hyper-V services where they affect network or infrastructure operations.
AI and workflow automation
- Use AI to improve research, analysis, troubleshooting and technical documentation.
- Validate AI outputs for accuracy, security and suitability before use or sharing.
- Identify opportunities to automate repeatable processes and workflows, including using n8n where appropriate.
- AI and automation tools used: Onyx, Gemini, ChatGPT and n8n
Project delivery
- Deliver network and infrastructure projects from requirements through implementation and handover.
- Coordinate timelines, dependencies, risks and stakeholder communications.
- Align project outcomes with operational needs through stakeholder collaboration.
Change, incident and problem management
- Deliver network upgrades and configuration changes through established change processes.
- Participate in after-hours implementation and support when required.
- Assess risks and prepare implementation, validation and rollback plans.
- Investigate and escalate network incidents and recurring problems.
Documentation and team contribution
- Document work clearly so it can be reviewed, repeated and shared.
- Maintain runbooks, troubleshooting guides and network records.
Technologies you will be supporting..
- Networking and security: FortiGate, FortiManager, FortiAnalyzer, Meraki MS & MR, Zscaler
- Core network services and certificates: DHCP, DNS, NPS, AD CS and SSL/TLS certificates
- Cloud, monitoring and operations: AWS EC2, AWS Direct Connect, Amazon VPC, PRTG, Datadog, Veeam and Hyper-V
- Identity, access and endpoint management: Microsoft Active Directory, Microsoft Entra, Single Sign-On (SSO), 1Password, Intune, Okta, JAMF and CrowdStrike
- Collaboration and service management: Atlassian Confluence, Jira, Jira Service Management (JSM), Slack, Google Workspace and Miro
- AI and automation: Onyx, Gemini, ChatGPT and n8n
- Site power protection: APC UPS systems and Automatic Transfer Switches (ATS)
What you’ll bring to the role..
- 3 to 5 years experience in a similar role
- Strong enterprise networking skills, including solution design and complex troubleshooting.
- Strong Fortinet firewall skills, including log analysis and rule management.
- Strong experience with Meraki switching and Wi-Fi in a warehouse environment
- Experience with DHCP, DNS, NPS and AD CS.
- Experience supporting Windows Server, Hyper-V, Active Directory, Microsoft Entra ID and Intune.
- Understanding of SSL/TLS certificate lifecycle management.
- Understanding of network routing, VPNs, security, segmentation and secure access.
- Experience planning and implementing technical changes, including testing and rollback.
- Strong technical documentation and record-keeping skills.
- Proficient in using AI tools for research, troubleshooting, documentation or automation, with the judgement to validate outputs.
- Clear communication skills and the ability to work effectively with technical and non-technical stakeholders.
Life at THE ICONIC..
From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work.Here’s what to expect when you join THE ICONIC:
- The learning collective. Get your knowledge fix with our learning days, hackathons & Linkedin Learning
- Parents at THE ICONIC. Access to our parental leave program and an extra day off for your kids' first day of school every year
- Birthday leave. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself
- Curate your style. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales
- Wellbeing. Access to our Fitness Passport and our company wellbeing programs
- People first. Access to our Employee Assistance Program for you and your family
- Volunteer days. Work as a Charity Partner with Thread Together for society and environmental change.
We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: talent.attraction@theiconic.com.au
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