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OH - Remote, United States of America
Remote only
AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.
Job Details
Under the direction of the Director of IT Infrastructure, the IT Network Engineer will provide oversight, installation and remediation of all company network infrastructure equipment. You will be upgrading and installing hardware and software, performing troubleshooting to resolve IT Network related issues, and assist with maintaining networks and servers. The IT Network Engineer will also be tasked with creating and maintaining a network architecture that is scalable and reliable. The IT Network Engineer will also be responsible for oversight and performance of our production pharmacy LAN environment and provide project management of ongoing upgrades and enhancements. The IT Network Engineer will also communicate technical issues with IT Leadership as well as research and implement solutions; document inquiries and resolution in the Service Desk ticketing system; communicate all changes to appropriate IT and business management; keep skills in relevant technologies up to date and take steps to constantly improve those skills. To ensure success as an IT Network Engineer, candidate should possess extensive experience in an IT Network support role and the ability to optimize the performance of network infrastructure topologies and components. An accomplished IT Network Engineer will be someone whose technical expertise results in enhanced IT system efficiency across company structures. In addition, the IT Network Engineer will be a key resource in Disaster Recovery and Business Continuity Planning.
Responsibilities
Monitoring and maintaining networks and associated server components.
Upgrade existing hardware as required.
Installing and configuring new hardware and software to meet company objectives.
Implementing security protocols and procedures to prevent potential threats.
Assess existing network services, operating systems and security programs.
Provide proactive monitoring and analysis of network systems and components.
Performing diagnostic tests and debugging procedures to optimize network availability.
Documenting processes, as well as backing up and archiving configurations.
Continuous documentation of network IP address schemes, network elements and creating network maps.
Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology.
Keeping up to date with advancements and best practices as it relates to Network Infrastructure.
The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.
Qualifications: These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Bachelor's degree in computer science, information technology, information systems, or equivalent work experience.
Applicable professional qualification: CCNA, CCNP, Etc.
Experience
Minimum 5+ years of experience in a similar role.
Strong Project Management Skills.
Extensive experience with IT systems, networks, and related technologies.
Solid knowledge of best practices in IT administration or system administration.
Exceptional leadership, organizational, and time management skills.
Strong analytical and problem-solving skills.
Exceptional written and oral communication skills.
Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Exceptional customer service orientation.
Preference will be given for Azure Cloud Network experience.
Skills & Abilities
CCNA Certification required
CCNP Certification preferred
Experience with Microsoft Active Directory and Azure environments.
Experience with Cisco ACI required
Experience with Cisco Voice Solutions required including extensive knowledge of Cisco Jabber and Cisco Finesse Call Center functionality
Comprehensive understanding of network services and network routing and switching.
Extensive experience with implementing and supporting: TCP/IP, OSPF and EIGRP, BGP, MPLS, Etc.
Strong understanding of VPN fundamentals and best practices.
Experience with virtual environments including VMWare and Hyper-V.
Experience with SD-WAN preferred.
Ability to analyze and evaluate networks, identify issues and provide solutions to ensure networks are operating efficiently and reliably.
Ability to design, implement and troubleshoot Wi-Fi and security infrastructure.
Troubleshoot problems with various systems and programs.
ITIL fundamental knowledge and experience a plus.
Experience in manufacturing and/or production environments preferred but not required.
Physical Demands
Be able to remain in a seated position for more than 50 percent of the workday
Ability to operate a computer keyboard and other office equipment
Ability to lift 50lbs as required
Ability to bend and work under and around cubicle and office environments
Off hours work and travel as required to complete objectives
This position is administrative in nature and will present physical demands requisite to a position requiring: hearing, seeing, sitting, standing, talking, and walking. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Must be able to commute to multiple site locations within assigned territory. May be necessary to work extended hours as needed.
Schedule: This is a full-time position with an expectation to work an average of 40 hours per week and be available outside of normal business hours to meet customer expectations on an ad-hoc basis. Schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.
AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.
AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.