Spektrum have a wide range of exciting opportunities in several global locations. We are always looking to add great new talent to our team and look forward to hearing from you.
Role ID – 2026-0072
Role Duties and Responsibilities
Fault Diagnosis and Troubleshooting: Supporting fault diagnosis activities using
the IT and Data Management Services Management System, including both
local and remote diagnostic capabilities.
Fault Diagnosis and Troubleshooting: Supporting fault diagnosis activities using
the IT and Data Management Services Management System, including both
local and remote diagnostic capabilities.
Infrastructure Maintenance: Supporting the supervision and execution of
routine maintenance activities for infrastructure, management appliances, and
associated NSATU IT/Data Management equipment.
System Documentation Management: Supporting the maintenance and
updating of system documentation to reflect changes, configurations, and
operational procedures.
Backup and Restore Operations: Supporting the execution and validation of
backup.
and restore procedures for IT and Data Management Services devices.
Remote Support Capabilities: Supporting remote fault diagnosis and
intervention.
activities as required to ensure service continuity.
Stakeholder Coordination: Supporting collaboration with internal and external
stakeholders to ensure effective coordination of support, maintenance, and
service activities.
Supporting the execution of:
o Incident Management
o Change Management
o Release Management
Provide transparent and auditable evidence of service performance against
defined KPI’s.
Enable continuous monitoring of service health, availability, and operational
risks.
Support informed decision-making by NCIA.
Facilitate performance evaluation and validation payment.
The Contractor shall provide Initial notification, Regular status updates and
Post-Incident Reports including root cause analysis and corrective actions for
high-priority incidents.
Provide KPI measurement data and supporting evidence.
Provide dashboards showing Service status and availability, Active incidents
and Performance trends.
Identify opportunities for service and efficiency improvements.
Propose and track corrective and preventive actions.
Monitor trends and recurring issues to drive long-term improvements.
Essential Skills, Experience and Certifications
Cisco Certified Network Associate (CCNA) - (Code 200-301) or equivalent
qualifications.
In-depth knowledge of Cisco routing and switching technologies.
Proficiency in configuring and troubleshooting Cisco routers and switches.
In-depth knowledge of network security principles and practices.
Proficiency in fault diagnosis utilizing a number of management platforms (e.g.
HP Openview, Netscout, Cisco Works).
Proficiency in configuration and operation of HP Network Automation or
equivalent network automation and orchestration systems.
Proficiency in configuration and operation of Network Monitoring and Event
Management systems (ideally CA Spectrum, HP Openview and Splunk).
Familiarity with IP Diffserv QoS in Networks.
In-depth knowledge of OSPF and BGP to include (Multi-area architectures,
BGP
Confederations and Route Reflectors).
Familiarity with EIGRP and IS-IS.
Proficiency in implementing and operating LAN technologies (e.g. HSRP, STP,
Switching, VLANs, DHCP snooping, ARP Inspection, Port-Security).
Proficiency in implementing and operating network authentication and
authorization systems and technologies (e.g. Secure ACS 5.x, 802.1x, 802.1ae
MACSEC, RADIUS, TACACS+).
Strong interpersonal skills, with the ability to work effectively in multinational
and multidisciplinary environments.
Ability to work autonomously with minimal supervision, while contributing
effectively as part of a team.
Strong analytical and problem-solving capabilities, with a results-oriented
approach.
Demonstrated ability to interact with users, stakeholders, and technical teams
in a professional and collaborative manner.
High level of motivation, adaptability, and professional integrity;
In depth practical understanding of NATO Command structures, roles, and
organisational context.
In depth practical Knowledge of NATO Enterprise Architecture and DCIS
services, covering OSI Layers 1-7.
Desirable Skills, Experience and Certifications
Cisco Certified Network Professional (CCNP) - One core exam (CCNP
Enterprise)
and one additional concentration exam).
Cisco Certified Technician (CCT) Routing and Switching (Code 100-490
RSTECH).
The Computing Technology Industry Association- CompTIA Network+
certification (Code N10-008).
Language Profiency
Shall be able to listen, speak, read and write in English to or above the NATO
SLP 3333 (= good/minimum professional) in accordance with STANAG 6001.
Proven English language ability to communicate effectively, both orally and in
writing, including the ability to deliver clear briefings and articulate complex
technical matters.
Working Location
Wiesbaden, Germany
Working Policy
On-site
Travel
Some travel to other NATO sites may be required
Security Clearance
Valid National or NATO Cosmic Top Secret personal security clearance
We never know what new opportunities might be just over the horizon. If this opportunity isn't for you, please feel free to send us your resume anyway and be the first to know if something suitable for your skills and experience comes up.
