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Norwood, Massachusetts, United States
Onsite
The Role:
This role is an exciting opportunity to be part of the team driving excellence in network service delivery for a high-growth organization transforming the biotech industry. We are seeking a Network Operations Engineer who will focus on managing daily network operations, troubleshooting Tier 1 and Tier 2 issues, and supporting escalation processes. Reporting to the Senior Manager - Network Operations, you will help ensure our global network remains stable, well-monitored, and efficient.
Here’s What You’ll Do
Daily Network Operations & Support:
Support the operation, maintenance, and troubleshooting of enterprise network infrastructure, including routing, switching, firewalls, wireless, VPN, WAN circuits CASB, ZTNA, and cloud connectivity.
Investigate and resolve Tier 1 and Tier 2 network incidents, service requests, and performance issues, escalating complex issues to senior network engineers or architecture teams when needed.
Perform initial triage, packet-level analysis, log review, and root cause investigation for network connectivity, latency, routing, firewall, DNS, DHCP, and application access issues.
Support network changes, upgrades, configuration updates, and maintenance activities in accordance with established change management processes.
Maintain accurate network documentation, diagrams, support procedures, troubleshooting guides, and operational runbooks.
Contribute to the standardization and continuous improvement of network operations processes, tools, and documentation.
Network Monitoring & Performance:
Monitor network availability, performance, and capacity using observability and network monitoring platforms.
Respond to alerts, identify service-impacting events, and coordinate timely resolution of network incidents.
Review network metrics, trends, and recurring issues to identify opportunities for performance improvement and proactive remediation.
Partner with monitoring and infrastructure teams to improve alert quality, reduce noise, and strengthen visibility across global sites and critical network services.
Incident, Problem & Change Management
Participate in incident response activities for network outages, degraded service, and critical business-impacting events.
Coordinate with cross-functional teams during incidents to support effective communication, troubleshooting, and restoration of service.
Assist with post-incident reviews, root cause analysis, corrective actions, and problem management follow-up.
Participate in an on-call rotation to support business-critical network services outside normal business hours.
Vendor & Cross-Functional Collaboration
Work with third-party vendors and service providers, including Cisco, Palo Alto Networks, ISPs, and managed service partners, to troubleshoot and resolve network issues.
Assist with vendor support cases, circuit escalations, hardware replacement coordination, and service-impacting investigations.
Collaborate with Service Management and internal stakeholders to support SLA performance, change coordination, and operational reporting.
Communicate clearly with technical and non-technical stakeholders during incidents, maintenance activities, and service requests.
Here’s What You’ll Need:
3–5 years of experience in network engineering, network operations, infrastructure support, or a related technical role.
Strong understanding of networking fundamentals, including TCP/IP, subnetting, VLANs, switching, routing, switching, DNS, DHCP, NAT, VPN, and basic network security concepts.
Hands-on experience supporting enterprise network environments, including routers, switches, firewalls, wireless infrastructure, WAN circuits, and remote access technologies.
Experience troubleshooting network connectivity, latency, routing, firewall policy, and application access issues.
Familiarity with common routing protocols and network technologies such as OSPF, BGP, static routing, IPsec VPN, SD-WAN, and high-availability network designs.
Experience using network monitoring, logging, and observability tools such as SolarWinds, Splunk, ThousandEyes, LogicMonitor, PRTG, or similar platforms.
Experience working with ITSM and ticketing platforms such as ServiceNow or Jira.
Strong analytical, troubleshooting, documentation, and communication skills.
Ability to work effectively in a global, cross-functional environment and manage multiple priorities in a fast-paced setting.
Willingness to participate in an on-call rotation for critical network support.
Here’s What You’ll Bring to the Table
Experience in biotech, pharmaceutical, healthcare, manufacturing, or other regulated enterprise environments.
Industry certifications such as CCNA, CCNP, PCNSA, PCNSE, JNCIA, or equivalent practical experience.
Hands-on experience with Cisco, Palo Alto Networks, Juniper, Aruba, F5, or similar enterprise networking technologies.
Experience supporting Palo Alto firewalls, Panorama, GlobalProtect, or similar network security platforms.
Familiarity with Prisma Access, SASE, Zero Trust Network Access, secure remote access, or cloud-delivered network security solutions.
Exposure to CASB, SaaS visibility, cloud application monitoring, or cloud security operations.
Experience reviewing firewall logs, network flow data, security alerts, and access control policy behavior.
Experience working with vendors, managed service providers, carriers, and global support teams.
Scripting or automation experience with Python, Ansible, APIs, or network automation tools is a plus.
Pay & Benefits
At Moderna, we believe that when you feel your best, you can do your best work. That’s why our benefits and well-being resources are designed to support you—at work, at home, and everywhere in between.
About Moderna
Since our founding in 2010, we have aspired to build the leading mRNA technology platform, the infrastructure to reimagine how medicines are created and delivered, and a world-class team. We believe in giving our people a platform to change medicine and an opportunity to change the world.
By living our mission, values, and mindsets every day, our people are the driving force behind our scientific progress and our culture. Together, we are creating a culture of belonging and building an organization that cares deeply for our patients, our employees, the environment, and our communities.
We are proud to have been recognized as a Science Magazine Top Biopharma Employer, a Fast Company Best Workplace for Innovators, and a Great Place to Work in the U.S.
If you want to make a difference and join a team that is changing the future of medicine, we invite you to visit modernatx.com/careers to learn more about our current opportunities.
Our Working Model
As we build our company, we have always believed an in-person culture is critical to our success. Moderna champions the significant benefits of in-office collaboration by embracing a 70/30 work model. This 70% in-office structure helps to foster a culture rich in innovation, teamwork, and direct mentorship. Join us in shaping a world where every interaction is an opportunity to learn, contribute, and make a meaningful impact.
Moderna is a smoke-free, alcohol-free, and drug-free work environment.
Equal Opportunities
Moderna is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry or citizenship, ethnicity, disability, military or protected veteran status, genetic information, sexual orientation, marital or familial status, or any other personal characteristic protected under applicable law. Moderna is a place where everyone can grow. If you meet the Basic Qualifications for the role and you would be excited to contribute to our mission every day, please apply!
Moderna is an E-Verify Employer in the United States. We consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Accommodations
We’re focused on attracting, retaining, developing, and advancing our employees. By cultivating a workplace that values diverse experiences, backgrounds, and ideas, we create an environment where every employee can contribute their best.
Moderna is committed to offering reasonable accommodations to qualified job applicants with disabilities. Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should contact the Accommodations team at leavesandaccommodations@modernatx.com.
Export Control Notice
This position may involve access to technology or data that is subject to U.S. export control laws, including the Export Administration Regulations (EAR). As such, employment is contingent upon the applicant’s ability to access export-controlled information in accordance with U.S. law. Due to the nature of the work and regulatory requirements, only individuals who qualify as U.S. persons (citizens, permanent residents, asylees, or refugees) are eligible for this position. For this role Moderna is unable to sponsor non-U.S. persons to apply for an export control license.
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