Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
This job is responsible for comprehensive network site planning and the management of equipment deployment. It involves provisioning and support across residential and commercial networks. The role addresses network incidents and leads resolution efforts.
Job Description
Responsibilities:
- This role demands strong hands-on experience with firewall platforms ( Fortinet ) and load balancer technologies, combined with solid foundational knowledge across network (Routing and Switching) domains.
- The Firewall & Load Balancer Operations Support Engineer is responsible for monitoring, managing, and maintaining the security posture of the company's IP network infrastructure.
- Engineer ensures that all security safeguards align with industry standards, generally accepted business practices, and internal company security policies.
- This is an operational support role requiring rapid incident response, proactive security monitoring, and close cross-functional collaboration with Network Operations, Development, and Customer Success teams — all while
maintaining customer SLA commitments. - Administer, monitor, and troubleshoot enterprise firewall platforms across multiple security zones.
- Manage load balancer configurations ( F5 BIG-IP ) to ensure high availability, optimal traffic distribution, and session persistence.
- Review, validate, and implement firewall rule requests through the structured intake process, ensuring compliance with zone-based access policies.
- Perform regular rule-base reviews and clean-up to remove redundant, shadowed, or overly permissive firewall rules.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
