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Richmond, Virginia, United States
Remote only
The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.
We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!
Summary
This role is responsible for supporting, optimizing, and modernizing the enterprise network infrastructure that enables secure, reliable communications across the bank. The Network Engineer III will serve as a senior technical contributor, Tier III escalation resource, and project lead for medium-to-large network initiatives in a highly available, regulated financial services environment.
Duties & Responsibilities
Serve as a Tier III escalation resource for complex network, wireless, WAN, voice, and telecommunications incidents.
Lead medium-to-large infrastructure deployments, technology refreshes, network modernization projects, and operational improvement initiatives.
Design, configure, deploy, monitor, and troubleshoot Cisco routers, switches, wireless platforms, SD-WAN components, and supporting network services.
Support enterprise WAN, LAN, wireless, voice, Genesys Cloud connectivity, and carrier transport services across a large branch and corporate footprint.
Partner with Information Security and infrastructure teams to support network segmentation, access control, secure connectivity, and defense-in-depth network architecture.
Support PCI segmentation initiatives and help maintain alignment with financial services regulatory and security expectations.
Participate in incident response, root cause analysis, problem management, and corrective action planning for critical service disruptions.
Follow enterprise change management processes and participate in scheduled maintenance activities.
Provide technical guidance, mentoring, and knowledge transfer to junior engineers and operational support teams.
Create and maintain accurate technical documentation, network diagrams, standards, implementation plans, and operational procedures.
Engage telecom carriers, technology vendors, and internal stakeholders to resolve issues and deliver network services effectively.
It is the responsibility of this role to take ownership of all tasks and challenges that they encounter in the operation of their assigned position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications
Education Requirements
Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent related experience.
Minimum Experience
Eight (8) or more years of enterprise networking and/or telecommunications experience.
Licenses & Certifications
CCNP Enterprise or equivalent certification preferred; CCIE highly desirable
Knowledge, Skills, & Abilities
Experience with Cisco SD-WAN, Cisco ISE, Catalyst Center, and enterprise wireless platforms.
Experience supporting network infrastructure in financial services or another regulated industry.
Knowledge of Network Segmentation, PCI DSS, NIST Cybersecurity Framework, FFIEC guidance, GLBA, or similar regulatory/security frameworks.
Experience with network automation using Python, PowerShell, REST APIs, Ansible, or related tools.
Experience supporting large multi-site enterprise networks, including branch, corporate, data center, and contact center connectivity.
Experience with voice, unified communications, telecom carrier management, or Genesys Cloud support.
Physical Demands and Work Environment
Physical Demands
Ability to communicate in person, on the phone, and through electronic channels
Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
Ability to sit, walk, and/or stand for extended periods of time
Ability to bend and reach
Work Environment
Office: If the position reports to a physical Company location, the setting will be a typical office environment.
Remote or hybrid: For remote or hybrid positions, a secure and distraction-free setting is required, with a reliable internet connection (cable or fiber preferred, mobile hotspots not acceptable). Hybrid positions will report to a physical Company location, as directed by the manager, and that setting will be a typical office environment.
Equal Opportunity Employer, including disabled/veterans.