Department:
Technology
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The Network Engineer supports enterprise wireless connectivity by designing, implementing, and managing network solutions across a large, distributed environment. They’ll engineer wireless solutions for new locations, network refreshes, site surveys, and infrastructure upgrades using Cisco, Aruba, and Meraki technologies. They’ll provide technical expertise across wireless, switching, routing, and network design while supporting escalations for complex network issues. The Network Engineer leverages strong technical, analytical, and problem-solving skills to deliver secure, reliable, and scalable network solutions that support business operations.
Additional Details
- This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
- Design and implement new network solutions and/or improving the efficiency of current networks
- Install, configure and support network equipment
- Procure network equipment and managing subcontractors involved with network installation
- Configure routing and switching to maximize network efficiency and security
- Recommend changes to improve network configurations and determine hardware or software requirements related to such changes
- Provide technical support to junior staff
- Provide technical guidance or support for the development or troubleshooting of systems
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Ability to analyze and resolve problems
- Knowledge of hardware components, systems, software, and networking technologies
- Ability to mentor/guide others to perform troubleshooting, root-cause analysis, solution development, and implementation within specific technology areas
- Skilled in partnering, negotiation, and communication in working with Business Customers and Technology support
- Ability to prioritize effectively and take on multiple concurrent assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible self-work and/or the work of others
- Ability to develop, present, and effectively communicate complex ideas and strategies in both technical and user-friendly language to a variety of audiences
- Ability to work effectively in a fast-paced, team-based, Customer service-oriented environment with a high regard for hospitality
- Skilled in troubleshooting, analyzing and resolving network traffic and issues
Education
- Required: High School Diploma or GED
- Required: Bachelor's degree in Computer Science, Engineering, Information systems or similar fields of study or equivalent advanced level experience
Experience
- Intermediate level experience, fully functioning broad knowledge in:
- Industry-related experience as a Wireless Network Engineer
- Network hardware/platforms (Cisco IOS, Cisco WLAN, Aruba WLAN, Catalyst Center, Aruba Central, Meraki Dashboard)
- Communication protocols (TCP/IP) and routing protocols
- WAN connectivity
- Network diagnostic, monitoring and analysis tools (e.g., Wireshark, Ekahau, wireless survey tools)
- Preferred: Working knowledge of Netbrain network mapping solutions
- Preferred: Working knowledge with WAN optimization tools (Riverbed, SDWAN)
- Preferred: Experience in automation technologies
- Preferred: Experience in Cloud Connectivity
- Preferred: Experience in Campus / Enterprise scale operations
- Preferred: Experience in Data Center migrations
- Preferred: Experience in multi MDF/IDF environments
- Preferred: Experience support large discontinuous networks spanning multiple regions
Licensing/Certification
Physical Abilities
- Ability to perform work duties from [limited space workstation/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Must be able to travel and /or attend Company and non-Company facilities and remote locations such as remote-based offices as necessary
Pay & Benefits
Competitive market salary from $114,200-$126,900 per year* depending on qualifications and experience, with opportunity for future pay increases based on performance and market movement. For eligible leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount doesn’t guarantee employment for any particular period of time
**401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company
Southwest Airlines is an Equal Opportunity Employer.
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