Network Field Technician (Midlands Area) - Virgin Media Ireland

About Virgin Media: 

Virgin Media is the leading connected entertainment cable and broadcast business in Ireland. Every day we deliver connections that really matter for thousands of people, with multi award-winning services including superfast broadband, TV, mobile and home phone. Our Virgin Media Business division provides the fastest broadband speeds and connectivity solutions for entrepreneurs, businesses and the public sector. 

Virgin Media Television, our broadcast division, is Ireland’s number one commercial public service broadcaster offering three free-to-air channels: Virgin Media One, Virgin Media Two, Virgin Media Three, Virgin Media Four as well as Virgin Media Play. We are a significant investor in home produced content, including news, current affairs and drama, as well as offering the best in international programming. Our advertising sales agency, Virgin Media Solutions, creates unique, innovative campaigns for our business and for third party clients across the UK and Ireland.  

Virgin Media is part of Liberty Global, one of the world’s leading converged video, broadband and communications companies with operations in seven European countries. Liberty Global is a founding member of the European Green Digital Coalition and is included in the prestigious Dow Jones Sustainability World Index. Following the challenges brought about the global pandemic, the power of connectivity to deliver positive, meaningful change to people’s lives has never been clearer. Our inclusion in these prestigious indices for the ninth year running attests to our long-standing commitment to the importance of sustainability and ensuring that we are strong corporate citizens as well as responsible stewards of the environment across the markets in which we operate. 

For further information please visit: www.virginmedia.ie

About the Role:

The primary objective of the role is to provide excellent customer service by providing the highest standards of Preventative and Reactive Maintenance to our Hybrid Fibre Cable (HFC) Network. You will be working in our Field Operations, Network Maintenance Department, and will have a direct bearing on the quality of service we provide our customers. You will need to continuously adapt to ever changing technologies and market environment. You will be responsible for a given section of the network with objectives to minimise fault fix times and achieve set network performance & quality KPIs. Please note the following in relation to this role:

• The role is field based, with the majority of time working alone.
• The hours are 37.5 per week worked over 5 days Monday to Saturday.
• You will be required to work overtime to meet business demands
• You will be part of an On Call Roster which operates 365 days per year.
• The frequency of the On-Call Roster will vary depending on the requirements of your specific location.

Specific Duties & Tasks:

• You will demonstrate a passion for delivering a best in class Customer Service

• You will demonstrate a passion for delivering a best in class Network Performance.

• You will have a strong analytical mind & be extremely tenacious in problem solving.

• You will have strong inter-personal skills and enjoy interacting with our customers in resolving their issues.

• You will be a team player.

• You will innovate and continuously adapt to the changing technology environment.

• You will be target oriented and results driven delivering on both customer and company requirements.

• You will continuously focus on cost efficiency ensuring that value is derived from all activities and opportunities for cost savings are identified and managed.

• You will never accept second best, constantly taking responsibility to drive performance.

• You will always strive to represent Virgin Media to the highest possible professional standards in all aspects of your work and presentation.

Skills & Expertise:

• Experience in a similar role in a Fibre, HFC or Telco environment.

• College graduates with appropriate personal skills and qualifications should apply.

• Teamwork orientated individual with ability to add positive team dynamic and openly share best practice.

• Strong computer skills with good reporting abilities.

• Strong communication skills

• Desirable; Third level technical qualification to minimum level 7 in Electronics & Communications.

• A full clean B Class car driving licence

The Person:

• First class problem-solver who gets to the heart of the matter.

• The ability to communicate effectively and efficiently with the business while ascertaining the key impact/detail behind the issue/request.

• A team player who can lead by example and inspire others on a daily basis.

• Ability to work in a fast-paced environment and embrace change.

• Explores opportunities by being resourceful and self-motivating.

Virgin Media is an equal opportunities employer. Having a diverse workforce is critical to the success of our business