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Sweetwater, Texas, United States
Onsite
Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.
The employee will demonstrate TSTC’s Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.
Network Support and Troubleshooting
Support connectivity and performance across TSTC’s campus networks, including physical installation and maintenance of Ethernet cables, switches, access points, and related infrastructure.
Configure IPs, NAT rules, DHCP, and DNS. Assist with Wi-Fi segmentation and VPN support.
Use diagnostic tools to identify and resolve user and equipment connectivity issues.
Field Support Services
Provide desktop and device support across platforms (Windows, macOS, mobile).
Perform installation, configuration, and break/fix repair for faculty and staff.
Address role-based access needs and permissions in alignment with policy.
Event and A/V Technology Support
Set up and operate audiovisual systems (e.g., projectors, microphones, video displays) for meetings and events.
Address AV hardware issues and ensure technical readiness.
Enterprise Application and User Support
Support select enterprise applications and backup procedures.
Ensure compliance with licensing, security, and change management policies.
Document support actions and contribute to knowledge base development.
Collaboration and Documentation
Coordinate with Help Desk, Field Techs, and Network Administrators to resolve escalated issues.
Maintain accurate technical documentation, including network diagrams, IP maps, and ticket updates.
Follow standard procedures for service delivery.
Physical and Security Requirements
Perform tasks requiring lifting up to 50 lbs., use of ladders, and physical maneuvering in tight spaces.
Maintain CJIS compliance and support secure access practices.
Required Qualifications
Minimum of 2 years’ experience in IT support, network administration, or application troubleshooting.
Proficiency in diagnostic tools and remote support platforms.
Strong organizational and time management skills.
Preferred Qualifications
CompTIA Network+ or other technical certification.
Understanding of the OSI model and familiarity with WAN and VLAN environments.
Experience with enterprise network tools and protocols (e.g., DHCP, DNS, TCP/IP).
Technical Proficiency
Applies hands-on troubleshooting to solve diverse IT issues in hardware, networking, and software.
Responsiveness
Delivers timely support and communicates updates clearly and professionally.
Documentation
Maintains accurate logs and contributes to shared support documentation.
Security Awareness
Follows institutional protocols to protect systems and sensitive information.
Communication
Explains technical solutions using language appropriate to the audience.
Adaptability
Responds to changing demands across multiple campus environments and technology platforms.
As a condition of employment and continued service in this position, which involves access to or work on critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the employee must demonstrate the ability to maintain the security and integrity of that infrastructure. This includes undergoing routine reviews to assess eligibility based on factors such as criminal history or any ongoing connections to the government or political apparatus of a foreign adversary, as designated under 15 C.F.R. § 791.4. Employment in this role is contingent upon meeting these security-related qualifications and remaining in compliance with them throughout the duration of employment.
The foreign adversary list as of July 24, 2025, includes (1) The People's Republic of China, including the Hong Kong Special Administrative Region and the Macau Special Administrative Region (China), (2) Republic of Cuba (Cuba), (3) Islamic Republic of Iran (Iran), (4) Democratic People's Republic of Korea (North Korea), (5) Russian Federation (Russia), and (6) Venezuelan politician Nicolás Maduro (Maduro Regime).
This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by leadership as needed.
The salary range for this position is $23.59- $25.95/ HR
The final salary offer will be determined based on the candidate's qualifications and experience.
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Equal Opportunity Employer
Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Employment Eligibility Verification
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.
Background Checks
A criminal history background check will be required for the finalist(s) under consideration for this position.