Oklahoma City, Oklahoma, United States
Onsite
The Network Operations Center (NOC) Administrator II will provide support for technology related monitoring and engage in incident management and resolution. Responsibilities include initial assessment, triage, research, and resolution of monitoring incidents regarding the use of application software products and/or infrastructure components. The NOC Administrator II is responsible for collecting information through monitoring tools, supporting resources, and environment awareness. The NOC Administrator II will also be responsible for mentoring, supporting, and training entry-level NOC Administrator I. Incidents beyond the scope of their ability or responsibility are resolved by engaging, in a timely manner, other services or escalation to the proper IT team.
Essential Responsibilities
Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
Monitor network performance and availability using monitoring tools.
Respond to alerts and incidents promptly according to established procedures.
Perform initial troubleshooting and resolution of network issues.
Document all incidents, including their resolution steps and outcomes.
Maintain accurate records of network configurations and changes.
Coordinate with other IT teams and vendors.
Provide technical support and guidance to end-users and other IT staff.
Conduct routine checks and maintenance tasks to ensure network health.
Participate in the implementation of network upgrades and enhancements.
Performs other duties as assigned
Adhere to Code of Conduct and Mission and Value Statements
On-site support is required
General Responsibilities
Performs other duties as assigned.
Minimum Qualifications
Education Requirements
Bachelor’s Degree required.
Experience Requirements
3-5 years of experience in an IT support role required.
Network/Systems/Security experience preferred. Healthcare experience preferred.
License/Certification/Registration Requirements
License(s)/Certification(s)/Registration(s) Required:
Cisco Certified Network Associate (CCNA) preferred.
Knowledge/Skills/Abilities
Knowledge/Skills/Abilities Required:
Demonstrates ability to understand Corporate, Division, and Facility specific applications, technology, and terminology
Strong analytical skills, Ability to solve problems
Competency in MS Office Suite and ticketing systems such as ServiceNow
Understanding of multiple data centers and towers
Expertise with multiple levels, types, and environments of monitoring
Knowledge of tools integration and automation
Knowledge with Operational Systems (OS’s), browsers, commands and computer language tools
Knowledge in M365
Familiarity with Avaya and Cisco (CSM)
Network and Security background
Experience working in hospital/ambulatory environments
Prioritization of patient safety at all times
Strong communication skills with Management
Adherence to technology and security standards
Ensure network is in a constant operational status
Maintain absolute confidentiality of sensitive files, data and materials accessed, discussed, or observed
Thorough understanding of IP Networks, including VLANs
Firewalls, switches, routers and other network equipment (Cisco, etc.)
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