Department:
Network Operations Control
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
The NOC Operations Services and Planning Specialist supports Network Operations Control by providing scheduling, payroll, and labor support for Dispatchers, Meteorologists, and Network Operations Control Customer Planners. They’ll partner with stakeholder groups to solve operational staffing challenges, audit scheduling and payroll activities, and monitor staffing trends to help maintain a safe and efficient operation. They’ll ensure compliance with Collective Bargaining Agreements while serving as a resource for Contract Employees and supporting day‑to‑day labor needs. The NOC Operations Services and Planning Specialist leverages strong analytical, communication, and problem‑solving skills to support workforce planning, operational readiness, and the success of the NOC Team.
The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX headquarters facility during business hours.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
Department internal transfer policy: If you're selected for this role, you are required to stay within the NOC Services & Planning team for at least 2 years before transferring to another department.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
Responsibilities
- Recognize and clearly define problems to systematically analyze and evaluate alternatives and propose solutions
- Support and maintain standard annual, monthly, training, vacation, and daily schedules in the Company's scheduling system for Dispatchers, Meteorologists, ATC, Customer Planners, and Chiefs
- Develop working knowledge of payroll processes/requirements, actively partners with Company Teams to manage issues/discrepancies, and serves as a check-and-balance for payroll activities conducted by the Team
- Conduct audits, reporting, and ad hoc inquiries
- May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
- Knowledge of scheduling and payroll procedures and systems
- Skilled in understanding the implications of new information for both current and future problem-solving and decision-making
- Skilled in intermediate computer analysis and understanding common business software applications, as well as being able to learn and effectively use a variety of other software tools and applications
- Skilled in identifying problems and reviewing related information to develop and evaluate options and implement solutions
- Ability to apply work rules of collective bargaining agreements
- Ability to analyze, handle & resolve complex project issues, make sound decisions and be able to interface well with People at all levels within the Company
- Ability to listen to, understand, and communicate ideas presented in writing and/or in speaking with others
Education
- Required: High School Diploma or GED
Experience
- Entry level experience, developing skills and knowledge in:
- Airline operations or equivalent operations experience, workforce management, payroll, and/or scheduling
- Working with Union contract groups
- Customer service and Hospitality
- Preferred intermediate level experience using Tableau, Alteryx, Excel, and Jira
Physical Abilities
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Other Qualifications
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
- Must be able to work extended hours and varying shifts including nights and weekends, based on schedule and operational needs
Pay & Benefits:
- Competitive market salary from $70,200 per year to $78,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love:
- Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
- Southwest will help fund your Retirement Savings Plan with Company contributions up to 9.3% of your eligible earnings**
- Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
- Competitive health insurance for you and your eligible dependents (including pets)
- Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
- Explore more Benefits you’ll love: https://careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
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