Network Operations Engineer (L3)

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

NTT DATA is looking for a Network Engineer (L3) to manage WAN, LAN and Data Centre Networking, Wireless Networks, Load Balancers, Firewalls, Corporate Telephony and Network Management Platforms and Applications.

This role will be a permanent position working within our Canberra Secure Operations Centre (CSOC). This is a team within the Managed Services Delivery group providing services to Public and Private sector clients that require support of protected Infrastructure, systems and applications needing security clearance. The CSOC provides Platform, Application, Network and Security services to clients and internal NTT business units.

What You'll be Doing

• Work independently, with general direction from the client, stakeholders, team lead or senior manager, to perform operational tasks to resolve all incidents / requests in a timely manner within agreed SLA. Timely and consistent updates of tickets with resolution tasks performed. 

• Proactively identify, investigate, analyse issues and errors prior to or when they occur and log all such incidents in a timely manner. Capture all required and relevant information for immediate resolution. 

• Plan, coordinate and implement complex system changes within client specified change windows. Liaise with the client, vendors, and other partners to ensure minimal disruption to the client’s day-to-day business operations. 

• Monitor performance levels and capacity of supported devices and networks and assist in proper capacity planning and management. 

• Test new software versions and patches for release suitability and problem resolution.  

• Maintain detailed, accurate technical documentation and operational procedures for supported solutions.

• Operate within Security and Compliance frameworks.

• Support facility and access management for the NOC Operations Centre and associated data centres.

• Obtain and maintain all role-specific internal certifications required to perform the duties of the position effectively.

Your Experience and Qualifications

• You must be an Australian Citizen and willing to obtain an AGSVA NV1 clearance.

• A Diploma or Degree in Information Technology or equivalent.

Core Technologies

Routing and Switching (Cisco / Juniper)

Firewalls (Fortigate)

Specialisations

Load Balancers (F5)

Azure Networking

Fibre Channel Networking

Software Defined Networking

Desirable

Automation technologies: Ansible, Jenkins

Scripting: Python

Network Configuration Management: Netbox

Networking Monitoring Tools: Icinga & LogicMonitor

Experience

5-8 years’ experience in the core technologies

3+ years’ experience in two or more of the specialisations

Managed Services experience

Excellent knowledge and experience in ticketing tools, preferably Service Now

Education and Training

Any of following will be highly regarded

Bachelor’s degree in IT or a related discipline

ITIL Foundation certification v3 / v4

CCNA / CCNP / CCIE

Fortinet NSE Certifications

F5 Certified Technology Specialist Local Traffic Management (F5-CTS-LTM)

Aruba Certifications (ACMA / ACMP / ACMX)

Microsoft Certified: Azure Administrator Associate

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Some of the benefits of working with NTT DATA

NTT DATA is a Global and Australian Top Employer and holds Family Friendly Workplace accreditation. We believe in bringing out the best in you by providing an environment and flexibility that enables you to thrive at work and at home.

As part of the NTT DATA family, here is a small sample of the benefits you will enjoy:

• Flexible and hybrid working 

• Leave options that allow you to contribute to your community, study, or just take time to recharge.

• A parental leave policy that supports parents and carers.

• Income protection insurance

• A comprehensive wellbeing program and associated benefits

Workplace type:

About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.  Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters 

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.