You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
Customers expect our networks to perform at a high level all the time. That’s where you come in. You will investigate, evaluate and resolve network and data performance issues to ensure efficient and reliable service for our customers. The work you’ll be doing will directly impact customer satisfaction and help keep us ahead of the competition.
Evaluating service performance trends and isolating root causes of impacted services.
Performing testing and analyses of relevant key performance indicators.
Optimizing networks using traditional and innovative means.
Supporting stakeholder organizations to identify and solve complex problems.
Identifying processes that can be improved, eliminated or automated.
Managing repair and maintenance activities within our TAP/SAP's.
Supporting migration and integration work in our EBH and RAN networks.
What we’re looking for...
You’re tech savvy and well-versed in all things telecommunications. Working independently is as comfortable for you as being part of a team. No stranger to a fast-paced environment, you manage multiple assignments, and competing priorities while staying focused on important deadlines. You can quickly build relationships with a diverse range of people and explain complex technical issues in a way that everyone can understand.
You’ll need to have:
Three or more years of relevant experience required, demonstrated through work experience and/or military experience.
A valid driver's license.
Willingness to work third shift
Willingness to travel up to approximately 25% of the time.
Willingness to work on-call, including nights, weekends, and holidays based on the needs of the business.
Even better if you have one or more of the following:
A degree.
Experience in routing and subnetting.
Nokia SR OS knowledge.
Experience in working with high speed wireless technologies.
Experience in automation/programming and scripting.
Experience with hardware/cable installation and maintenance.
Strong communication skills.
Excellent follow-up skills and the ability to prioritize tasks effectively.
Additional Job Details
Additional Job Description
*Assists with monitoring the company's radio network and resolves issues that cause reduced performance. This can include performance factors such as network interference, network coverage, or network capacity. Working knowledge of developing solutions to identified issues and works with internal teams to implement the changes into the network.
* Monitor the network, identifying areas that fail to meet KPI's established by the business.
* Utilize existing methods for resolving network performance issues in order to improve the overall network's performance and associated metrics.
* Implement methodologies for monitoring and troubleshooting the network to more efficiently capture performance concerns before becoming an issues for our customers.
* Partner with internal teams to deploy solutions into the network.
* Perform tests on the network's performance to verify the successful deployment of network solutions
If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.The annual salary range for the location(s) listed on this job requisition based on a full-time schedule is: $82,000.00 - $134,000.00.