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Greater London, England, United Kingdom
Hybrid
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.
Network Performance PartnerIn this role, you’ll report to the Operations Manager and take responsibility for driving contractor performance and optimising capacity, always in line with Sedgwick’s core values.
Building strong relationships will be key. You’ll challenge existing standards and lead continuous improvement across cost control, repair timelines, quality assurance, compliance, and customer satisfaction. Contractors won’t just meet expectations—they’ll exceed them.
To support delivery, you’ll make use of performance dashboards, conduct in-person reviews, and hold virtual meetings. These tools will help you monitor progress, strengthen engagement, and maintain effective working relationships.
Collaboration will be central. Expect to work closely with Directors, Senior Managers, Clients, and Contractors to ensure that exceptional service remains at the heart of everything we do.
Taking ownership is essential. You’ll manage contractor selection, nurture client partnerships, and contribute to strategic projects that expand our service offering.
Ideal candidates will bring confidence in dealing with people, a sharp eye for performance data, and a strong desire to drive meaningful change.
Driving & Flexibility: Must possess a valid UK driving licence and be prepared to travel and, on occasion, cover other operational areas for colleagues.
Performance & Industry Experience: Prior experience in team performance management or contractor network oversight is advantageous, though not mandatory.
Stakeholder Engagement: Capable of engaging in direct, in-person meetings with contractors and stakeholders.
Cross-Functional Working: Able to operate effectively across diverse business functions, including customer support and compliance.
Negotiation & Relationship Building: Skilled in negotiation, with proven ability to build and maintain professional relationships.
Adaptability & Resilience: Comfortable working in dynamic environments, with readiness to travel and support other operational areas when required.
The skills that will be developed once working:
We will provide all the Sedgwick specific training you need to thrive in this role
Remuneration & more
Health & support
At Sedgwick, you won't just build your career; you'll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.
Together, we're not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.
Think we'd be a great match? Apply now – we want to hear from you.
As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.
After the closing date we will review all applications, and may select some applicants for an interview (which may be virtual, or in-person).