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United States
Remote only
Not Available
Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.
About the Team
NetBrain’s Network Support team is part of Advanced Services, the group that helps our customers get lasting value from NetBrain’s network automation platform after the sale. We’re a global team of Support Engineers working across time zones, so customers get timely, expert help when they need it.
Our engineers are the first point of contact for customers running NetBrain in some of the most complex enterprise and government networks. We troubleshoot hands-on, guide customers through configuration and best practices, and see every case through to resolution. We work closely with Development, Quality Assurance, Sales, and Services Engineering to resolve complex issues and feed what we learn from customers back into the product.
We value curiosity, clear communication, and a drive to automate and improve how we work. Whether you’re digging into a routing issue on a customer call or writing a Knowledge Base article that saves the next engineer an hour, your work directly shapes the customer experience.
What You'll Do
What You'll Bring
Required Qualifications
Preferred Qualifications
Compensation & Benefits
At NetBrain Technologies, we recognize the contributions of our employees through a comprehensive compensation package.
The estimated annual base salary range for this position is $105,000 USD to $125,000, plus eligibility for performance-based bonuses.
Actual compensation will vary based on multiple factors, including geographic location, market conditions, relevant experience, technical expertise, and qualifications assessed during the interview process.
NetBrain invites all interested and qualified candidates to apply for employment opportunities.
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.
If you have a disability that prevents or limits your ability to use or access the site, or if you require any other accommodation in the application process due to a disability, you may request a reasonable accommodation. To make a request, please contact our People Team at: people@netbraintech.com and we will be happy to assist you.
In compliance with applicable laws, NetBrain conducts holistic, individual background reviews in support of all hiring decisions.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
