POSITION SUMMARY
Maintain and monitor the corporate and restaurant network, security, and computing platforms to ensure current enterprise needs are met.
RESPONSIBILITIES
- Monitor, troubleshoot, engineer, and resolve issues across large WAN/LAN environments, including routers, switches, firewalls, VPNs, and VoIP systems.
- Coordinate and implement network changes, including configuration development and deployment.
- Compile and analyze network performance and utilization metrics and reports.
- Utilize standard processes and metrics for system and service implementation and maintenance that minimize customer impact and ensure backup and recovery readiness.
- Apply advanced knowledge of data communications principles, network architectures, and protocols, including TCP/IP, routing, switching, WAN, and Ethernet technologies.
- Design and implement efficient and scalable network configurations.
- Ensure timely delivery of new network capabilities and enhancements.
- Provide technical guidance and support to other Information Technology team members.
- Maintain network hardware, including replacement of devices, modules, and cabling as needed.
- Perform additional duties as assigned.
EDUCATION AND EXPERIENCE
- 4-Year Degree / Bachelor's degree in Information Technology or a related field preferred. Equivalent experience may be substituted for education.
- CCNP-level networking knowledge preferred. Active certification is not required.
- Minimum 5 years of experience in network engineering or network architecture roles.
- Preferred 7+ years of experience in network engineering or network architecture roles.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
- Experience designing, implementing, and supporting advanced network environments.
- Experience working with network and telecommunications service providers.
- Hands-on experience configuring and troubleshooting Cisco routers and switches.
- Working knowledge of LAN and WAN technologies in Cisco and/or SonicWall environments.
- Working knowledge of networking protocols, including TCP, UDP, and IP.
- Working knowledge of routing protocols, including BGP, OSPF, IGRP, EIGRP, and RIP.
- Experience supporting and configuring Cisco Catalyst and Cisco Nexus platforms.
- Working knowledge of VLANs, Spanning Tree, Multi-Chassis Trunking (MCT), and Multi-Chassis Link Aggregation (MLAG).
- Experience supporting Cisco Catalyst platforms.
- Experience mentoring Help Desk and Desktop Support teams and partnering with business stakeholders.
- Experience working in regulated environments, including PCI, HIPAA, and SOX.
- Experience with SonicWall firewalls, Radware load balancers, Microsoft Skype, and Microsoft 365 is preferred.
- Experience supporting mid-size to large-scale data center environments.
- Experience with network security technologies and best practices.
- Strong project management skills.
- Strong technical documentation skills.
Inspire is a multi-brand restaurant company whose portfolio includes more than 33,300 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide. We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.
