Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.

Applications accepted until further notice.

Meet the Team 

The Platform Control Center (PCC) serves as the heartbeat of Cisco’s collaboration infrastructure, acting as the primary point of contact for proactive system alerts and incident response. Our team operates at the intersection of platform management and internal customer service, ensuring that critical collaboration tools remain seamless and reliable for all Cisco employees. We are a diverse, fast-paced, and highly collaborative group that thrives on solving complex technical puzzles within a global 24x7 environment. What makes this team truly exciting is its role as a premier career launching pad, where you are empowered to influence system health and drive operational excellence from day one. You will join a supportive, global network of experts dedicated to collective growth, mentorship, and continuous innovation. 

Your Impact 

Analyze incoming system alerts to identify potential outages and initiate rapid remediation protocols to ensure service continuity. 

Troubleshoot and resolve complex network issues to minimize downtime and maintain high performance across the collaboration ecosystem. 

Coordinate change execution tasks to ensure system stability and security across global platforms. 

Identify recurring technical patterns to develop repeatable playbook processes that improve overall incident resolution speed. 

Partner with internal stakeholders to provide world-class customer service while taking full ownership of tickets from initial report through final resolution. 

Minimum Qualifications 

• Completion within the past 3 years, or current enrollment with expected completion within 12 months, of a certification or relevant degree program (e.g., Associates, Apprenticeship, Boot Camp, or Certification in a specialized program + 1 year of relevant experience, High School Diploma + 2 years of relevant experience) or Bachelors + 0 years of relevant experience. Relevant fields include: Information Technology, Information Systems, Computer Science, Networking, Cybersecurity, or Engineering-related programs

• Able to legally live and work in the country for which you're applying, without visa support or sponsorship. 

• Demonstrated technical knowledge of networking fundamentals. 

Preferred Qualifications 

• Possession of or active pursuit of CCNA certification. 

• Hands-on experience with Cisco collaboration platforms including Webex, CUCM, and Unity Connection. 

• Familiarity with virtualization technologies such as VMware or cloud-based platforms. 

• Proficiency in using ticketing or monitoring platforms like ServiceNow. 

• Experience with scripting or automation tools (Python, Bash) and the use of AI-assisted development tools. 

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$94,200.00 - $137,500.00

Non-Metro New York state & Washington state:

$84,000.00 - $122,200.00

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.