Network Technician Level I

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

Our DXC IT Outsourcing services provides customers with reliable, optimized and secure mission-critical systems at lower cost. We manage and simplify existing infrastructure investments and provide a way forward to modernize IT, including moving portions to the cloud.

ABOUT THE ROLE

The NOC Network Technician L1 monitors network infrastructure, validates events, performs initial diagnosis, documents incidents and escalates cases according to established procedures. The role supports service continuity through timely alert handling, accurate ticket updates and professional communication with internal teams, customers and third-party providers. 

WHAT YOU’ WILL DO: in this role your key responsibilities will be:

Monitoring and Event Management 

• Monitor network devices and services using approved observability platforms. 

• Validate alerts, determine the initial impact and follow event-handling procedures. 

• Perform Level 1 diagnostics using approved tools, commands, runbooks and SOPs. 

Incident and Request Management 

• Create, classify, prioritize and update tickets in the ITSM platform. 

• Maintain complete, clear and chronological work notes to ensure traceability. 

• Escalate incidents to advanced support teams within agreed operational and SLA thresholds. 

• Track assigned cases through service restoration or formal handoff. 

Communication and Coordination 

• Provide timely updates to customers and internal stakeholders. 

• Support bridge calls and major-incident coordination when requested. 

• Coordinate with carriers, ISPs, data-center teams, vendors and resolver groups according to established procedures. 

Operational Documentation and Improvement 

• Use and maintain runbooks, knowledge articles, checklists and SOPs. 

• Identify recurring operational issues and propose improvements to monitoring, documentation or workflow. 

• Participate in training, knowledge transfer and continuous-improvement activities. 

WHO YOU ARE

• Technical diploma, university studies or equivalent experience in networking, telecommunications, systems engineering or information technology. (No requirement) 

• Intermediate English communication skills, written and verbal (Prefer no required); Spanish required for LATAM operations where applicable. 

• Availability for rotating shifts, weekends and holidays based on the approved coverage model. 

• Customer focus, analytical thinking, attention to detail, accountability, teamwork, adaptability and continuous learning. 

• ITIL Foundation, CCNA or equivalent entry-level certification is desirable. 

Technical knowledge

• TCP/IP, IPv4, subnetting, routing and switching fundamentals. 

• VLANs, trunking, STP, DNS, DHCP, NAT, VPN and wireless fundamentals. 

• Basic understanding of OSPF, BGP, SD-WAN, firewalls and load balancing. 

• Basic operational exposure to Cisco, Meraki, Aruba, Fortinet, Palo Alto, Check Point or F5 technologies. 

• Experience with ITSM and monitoring tools such as ServiceNow, SolarWinds, ScienceLogic SL1, NetBrain or equivalent platforms. 

Joining DXC connects you to brilliant people who embrace change and seize opportunities to advance their careers and amplify customer success. At DXC we support each other and work as a team — globally and locally. Our achievements demonstrate how we deliver excellence for our customers and colleagues. You will be joining a team that works to create a culture of learning, diversity and inclusion and are dedicated to strong ethics and corporate citizenship.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.