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Miami, Florida, United States
Onsite
The Network & Telecom Support Engineer II is responsible for the support, implementation, and maintenance of the organization's network infrastructure and telephony systems. This entry-level role assists in the deployment and optimization of networking technologies, including routers, switches, firewalls, and wireless access points, while also managing and supporting cloud-based telephony platforms such as Cisco Webex Cloud, Webex Contact Center, and Vonage Contact Center. The engineer will work collaboratively with senior engineers and cross-functional teams to ensure the reliable, secure, and efficient operation of both network and telecom environments that support the business.
Education: Bachelor's degree in Computer Science, Information Technology, Telecommunications, Engineering, or a related field; or equivalent work experience.
Experience: 1–2 years of relevant work experience in computer networks, telephony, or related IT support roles. Exposure to enterprise office and data center environments is a plus.
Certifications: Certifications such as ITIL, Cisco CCNA, CompTIA Network+, or similar are preferred but not required.
Workflow Automation: Identifying repetitive, rule-based tasks and leveraging AI to execute smart automations that save time and manual workload.
Networking Technologies: Basic proficiency in configuring and managing network devices, including routers, switches, and firewalls. Familiarity with Cisco/Meraki, Cisco Catalyst, Cisco Nexus, and Palo Alto Networks is a plus.
Telephony Systems: Foundational understanding of cloud-based telephony systems, including Cisco Webex Cloud and VoIP/SIP protocols. Experience with contact center platforms is a plus.
Security: Knowledge of network and telephony security best practices, including compliance with security policies and industry regulations.
Technical Proficiency: Familiarity with automation tools, GitHub, and CI/CD practices is beneficial.
Troubleshooting: Strong problem-solving and analytical skills, with the ability to diagnose and resolve network and telephony issues efficiently.
Team Player: Ability to work collaboratively with senior engineers, IT teams, vendors, and other stakeholders to achieve shared goals.
Communication: Effective written and verbal communication skills, with the ability to explain technical concepts to non-technical audiences.
Customer Focus: A commitment to providing high-quality support and improving the user experience for both internal and external stakeholders.
Detail-Oriented: Strong attention to detail, ensuring accuracy in configurations and documentation.
Adaptability: Ability to adapt to new technologies and processes in a dynamic work environment.
Continuous Learning: Commitment to staying current with industry trends and pursuing relevant certifications and training opportunities.
Travel: Willingness to travel occasionally to support network or telephony installations and upgrades at remote locations.
This role is ideal for a motivated individual looking to build a foundation in both network engineering and telecommunications, gaining hands-on experience across infrastructure, cloud connectivity, and enterprise telephony systems.
This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary.
This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the associates. Duties, responsibilities, and activities may change at any time with or without notice.
Life at Lennar
At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits.
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Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.