New Business Account Manager (Implementation Manager)

※ This is a New Business Onboarding 'Account Manager' role, NOT a technical role.

What You’ll Do

Client Success & Relationship Management

• Serve as the day‑to‑day execution owner for new advertisers during implementation, managing campaign setup, monitoring, and reporting while escalating complex issues to senior team members as needed.
• Understand advertiser marketing objectives and support the execution of programmatic strategies to drive KPIs and early‑stage performance.
• Support client meetings, business reviews, and strategy discussions with guidance from Senior Implementation Managers and Sales / Growth leaders.
• Build strong, trust‑based relationships with client stakeholders through clear communication, responsiveness, and attention to detail.

Implementation, Performance & Handover

• Configure and QA campaigns, tracking, and reporting to ensure accurate setup and reliable measurement from the start.
• Analyze campaign performance data to identify issues, optimization opportunities, and early signals of product‑fit; share clear, actionable recommendations with clients and internal partners.
• Identify incremental growth opportunities within existing setups (e.g., budget increases, creative tests, new geo or placement trials) and surface them to senior team members or Sales/Growth partners.
• Support the transition from implementation to the Growth team by preparing concise documentation and performance debriefs that set long‑term owners up for success.

Cross‑Functional Collaboration

• Partner with New Business Sales to understand what was sold, customer expectations, and key success criteria for the first 90 days.
• Collaborate with Growth, Product, and Data Science to address configuration, measurement, and performance questions, and share client feedback that can improve our tools and processes.

AI-Powered Productivity & Tooling

• Use AI large language models (e.g., ChatGPT, Claude, Gemini, NotebookLM) in day-to-day work — pitch prep, app/competitor research, account categorization, performance summaries, meeting notes, and client-facing materials — to improve quality and turnaround time.
• Adopt and contribute to the team's internal AI workflows and tools, and help identify new opportunities to automate repetitive, low-value tasks.
• Apply sound judgment when using AI: verify outputs against source data, protect client and company confidentiality, and follow Moloco's responsible-AI and data-handling guidelines.

What You’ll Need to Succeed

Experience & Expertise

• 3–5 years of experience in mobile advertising, ad tech, martech, or a related client‑facing role (implementation, technical account management, account management, or customer success).
• Hands‑on experience with campaign setup and optimization, ideally on a DSP or similar performance platform.
• Exposure to data analysis, campaign optimization, or digital marketing strategy and comfort working with numbers and reports.

Skills & Mindset

• Strong communication and presentation skills, with comfort interacting with client stakeholders and translating technical concepts into clear language.
• Solid analytical skills and the ability to interpret performance data to inform recommendations.
• Familiarity with the mobile ecosystem and ad tech fundamentals (MMPs, attribution, events, tracking) is a strong plus.
• Detail‑oriented with a strong sense of ownership over assigned tasks and deliverables; able to manage multiple accounts and timelines in a fast‑paced environment.

Language & Regional Requirements

• Fluency in English and native level Chinese (Mandarin).
• Experience supporting customers in Greater China and collaborating with cross‑regional teams is a plus.