Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Embark on a fulfilling career at the Texas A&M Hotel and Conference Center in College Station, Texas, proudly managed by Pyramid Global Hospitality, where the spirit of Aggieland meets unparalleled Howdy Hospitality. With 250 guest rooms, 23 flexible meeting rooms, and 35,000 sq ft of meeting space, our property hosts a variety of guests and events. Join today to enjoy a career focused on being the difference and creating memorable experiences for our guests and associates!
As a member of the Pyramid Global family, you'll enjoy comprehensive benefits including:
• 401k with a company match and immediate vesting after 90 days of service
• Access to multiple free wellness platforms such as SupportLinc and Ramsey SmartDollar for you and all members of your household
• Extensive training programs for hospitality and non-hospitality skillsets
• Pet insurance discounts
• Discounts at hundreds of properties nationwide in the Pyramid Global portfolio
Additional Full-time Benefits:
• Medical, dental, vision, and other supplemental benefits like identity theft, legal assistance, and life insurance
• Tuition/education reimbursement eligibility after 12 months of service
What you will have an opportunity to do:
CULTURE & CHARACTER:
All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations:
- Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
- Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
- Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
- Dedication - We are unyielding in our commitment to walking our path and dedication to “Being the Difference” in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
- Excellence - We always strive to make today a little better than yesterday.
JOB DESCRIPTION:
The Night Audit Agent is to provide friendly, efficient registration, guest settlement, and information to all guests, fellow employees. Accurately balances and audits the hotel’s income and expenses for the current 24-hour period.
COMPENSATION & BENEFITS:
- New rate April 5th: $15.50 - $16.50/hr. – Biweekly (every two weeks)
- Extensive health benefits, paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.
SCHEDULE:
- Part-time: 15-29 hours per week depending on level of business forecasted
- Days of week/weekend scheduled will vary depending on level of business forecasted.
- Shift options: 11:00 PM - 7:00 PM or 11:00 PM - 5:00 AM depending on business levels
ESSENTIAL FUNCTIONS:
- Check guests in, ensure proper credit is received, special requests are noted and fulfilled, and accurate information is established.
- Provide exceptional customer service with smiles and empathy.
- Thoroughly complete all guest transactions.
- Promote and sell special hotel programs.
- Interact with fellow team members professionally, assisting other departments with necessary information.
- Be knowledgeable of all emergency procedures and hotel policies.
- Maintain house bank and able to handle cash.
- Communicate all pertinent information to the Front Office Managers and Supervisors.
- Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
- Balance and audit hotel revenue accuracy, cashier’s reports, guest, and house accounts.
- Assist in the preparation of all reports relevant to daily revenue.
- Any other tasks assigned by a Leadership.
What are we looking for?
- Must have the ability to work the overnight hours
- A high attention to detail
- High school diploma or equivalent.
- A strong desire to make an impact on other people
- An outgoing and engaging personality
- Computer skills
- Excellent verbal and written communication skills.
- Ability to work in a fast-paced setting.
- Ability to stand for the duration of the shift.
- Must be available to work various shifts including weekends and holidays.
Compensation:
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Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.
