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Laguna Hills, California, United States
Onsite
We’re People People. Are you?
We’re Sonesta International Hotels—the 8th largest hotel company in the U.S. (and growing fast 🚀).
With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we’re everywhere our guests need us to be.
But here’s the thing—we’re not just in the business of hotels, we’re in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect—delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting).
What this role is all about
What you’ll be doing
Provide friendly, professional, and attentive guest service during overnight Front Desk operations including check-in, check-out, and guest assistance.
Complete nightly audit procedures including balancing accounts, reconciling transactions, processing financial reports, and closing daily hotel operations.
Monitor overnight hotel activity and respond promptly and professionally to guest requests, concerns, and operational needs.
Process guest payments, billing adjustments, cash handling procedures, and PMS transactions accurately.
Prepare and distribute daily operational, accounting, and occupancy reports for hotel leadership teams.
Maintain strong knowledge of hotel operations, room inventory, reservations systems, guest service standards, and hotel procedures.
Support room assignments, reservations, wake-up calls, and overnight operational coordination across departments.
Monitor hotel safety, security, and overnight operational readiness while following hotel safety procedures and policies.
Maintain cleanliness, organization, and presentation standards across Front Desk and lobby areas.
Partner closely with Housekeeping, Engineering, Security, and hotel leadership teams to support smooth overnight operations.
Any other duties as assigned.
What great looks like
Previous Front Desk, Night Audit, hospitality, hotel operations, accounting, customer service, or guest service experience preferred.
Experience using PMS systems, POS systems, reservations platforms, and handling cash transactions accurately preferred.
Strong attention to detail with the ability to reconcile reports, balances, and financial transactions accurately.
Excellent communication, problem-solving, and guest service skills.
Ability to work independently and remain organized in a fast-paced overnight hospitality environment.
Basic accounting, auditing, or financial reporting knowledge preferred.
Strong organizational and time management skills with attention to operational accuracy.
Flexible availability including overnight shifts, weekends, holidays, and audit coverage as needed.
Positive, dependable, and service-focused mindset with the ability to handle guest concerns professionally.
A passion for hospitality, teamwork, guest experience, and operational excellence.
Anticipated Pay Range & Additional Job Information
$18.50-$19.50
How we reward you
At Sonesta, we know showing up for our guests starts with showing up for our people. That means supporting your health, your financial future, and everything in between.
Here’s a snapshot of what we offer:
Our Commitment to You
Sonesta is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Before You Apply
To be considered, please complete the full application in addition to submitting your resume. Incomplete applications will not be reviewed.