We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
 

Overview of the role 

The Night Auditor is responsible for providing exceptional guest service while performing overnight front desk operations and end-of-day financial auditing. This role ensures the accuracy of daily financial transactions, maintains hotel security during overnight hours, and delivers a welcoming and professional experience for all guests. The Night Auditor serves as the primary hotel representative overnight and must be dependable, detail-oriented, and service-focused.

What you have 

• High school diploma or equivalent required.
• Prior hotel front desk, night audit, or hospitality experience preferred.
• Basic accounting or auditing experience is a plus.
• Ability to take initiative and work independently with minimal direction 
• Strong communication skills, both verbal and written
• Strong attention to detail and accuracy with numbers.
• Excellent customer service and interpersonal skills.
• Ability to remain calm, professional, and solution-oriented in all situations.
• Proficiency with hotel property management systems (PMS) and basic computer applications (Microsoft Office, email, etc.).
• Strong time management and organizational skills.
• Integrity and discretion when handling confidential information.
• Ability to work overnight shifts, weekends, and holidays as required.

What you’ll do 

• Balance and audit room revenue, food and beverage revenue, banquet revenue, cashier reports, and guest and house accounts to ensure accuracy; maintain and post daily balances in accordance with established procedures.
• Perform all specified day-closing and night audit procedures to prepare the hotel for the next business day, including preliminary reconciliations, detailing transactions, and submitting final reports to accounting and applicable profit centers.
• Prepare, review, and distribute accurate daily financial and operational reports for hotel management.
• Reconcile cashier reports with the restaurant system each night, researching, resolving, and posting any unresolved tickets from day shifts.
• Accurately post charges, collect and verify methods of payment, process payments, and address guest billing inquiries or discrepancies.
• Greet and interact with guests in person and over the phone, delivering exceptional, personalized customer service in alignment with Epicurean Hotel standards.
• Process overnight check-ins, check-outs, reservations, and mobile arrivals by assigning rooms, producing room keys, escorting guests when appropriate, and assisting with luggage as needed.
• Respond to and resolve guest inquiries, requests, and concerns promptly and professionally using established empowerment guidelines.
• Monitor hotel activity during overnight hours to ensure guest safety and security; report any suspicious activity or unusual items in guest rooms or common areas to hotel leadership and/or the loss prevention team.
• Maintain a clean, organized, and professional front desk environment.
• Communicate effectively with other departments regarding guest needs, maintenance issues, and operational concerns.
• Adhere to all company policies, procedures, and cash-handling guidelines.
• Perform other necessary duties as reasonably assigned by management.

Physical Demand 

• Ability to sit or stand for extended periods of time 
• Ability to bend 
• Ability to lift and pull 50 lbs. 
• Ability to communicate clearly 
• Corrected vision to normal range

• Ability to work long hours as needed 
• Ability to work overnight shifts in a fast-paced hotel environment.

Mental Demands 

• Make sound judgments quickly 
• Work on multiple tasks, making appropriate progress toward deadlines 
• Able to work independently, take direction, and provide direction to others 

• Manage differing personalities within the property, the resort, and the community 
• Maintain the highest degree of confidentiality 
• Ability to work effectively in stressful, high-pressure situations 
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary 

Benefits

• Full-time Associate Benefits
  • Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

• Part-time Associate Benefits
  • All above-listed benefits, except for Medical Insurance and Holiday Pay

• On-Call Associate Benefits
  •  Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.