Night Concierge

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Ensures a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community.

JOB DESCRIPTION

Key Role Responsibilities:

• Acts as a role model at all times by demonstrating the core values

• Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs)

• Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out

• Responds to booking enquiries and ensures handover enables next day follow up to ensure full occupancy of the community

• Supports the smooth running of social events and activities, encouraging engagement and assisting the team in the retention of residents.

• Prepares and delivers timely communication between day and night teams ensuring all resident issues are handed over effectively

• Provides a decisive and effective response to customer complaints requiring action in a timely manner, assisting in and resolving customer disputes and escalating where necessary and with appropriate support and guidance

• Manages common amenity areas ensuring that the property is presented to an exceptional standard by undertaking or delegating minor cleaning around the grounds and inside buildings, including litter picks and spills

• Minor maintenance issues – and the effective reporting of all tenant faults if unable to deal with the fault there and then.

• Investigating maintenance problems and finding solutions where possible, to include:

  • Managing basic lock and key issues e.g. reprogramming and resetting keys

  • Investigating basic heating and radiator problems

  • Investigating power supply problems at a basic level

  • Fixing leaks through isolating water supply

• Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls

• Responsible for your own health and safety and that of all colleagues

• Reporting in the handover/security handover book all issues encountered during the night

• Handles any issues or incidents with the appropriate level of involvement from the emergency services and ensuring that all procedures are followed

• Maintains the incident log, ensuring the Community Manager is informed of all incidents, and reporting any trends and repeat behaviours when necessary

• Maintains positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities

• Maintains an awareness of Health and Safety, Data Protection and compliance, and ensures adherence at all times.

• Conducts and logs room and communal area inspections as required

• Demonstrates a flexible approach to work and a willingness to undertake all reasonable duties as requested

Organisational

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).

• Demonstrates appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).

• Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.

• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilising other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.