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Chennai Corporation, Tamil Nadu, India
Hybrid
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Position Summary: We are looking for an NOC Engineer to join our Alert & Incident Management team, part of Cloud Infrastructure Engineering (Network Operations Centre). You will promote a teaching and learning culture within the team and serve as a NOC liaison to all internal stakeholders. As a NOC liaison, you will identify and execute opportunities to adopt new processes and improve operational practices within the team.
This is NOT a directly client-facing role. However, every action you take will be in the interest of delivering an amazing user experience for athenahealth clients and internal users alike.
About the Team: NOC (Alert & Incident Management) is a Global Operations team responsible for 24/7/365 support of the core athenaNet application (Collector & Clinicals), all supporting Platform and Product technology services, the entire supporting infrastructure across public and private cloud for core athenaNet, athenahealth Enterprise applications, and more services as the environment continues to grow.
The team is focused on availability, reliability, stability, scalability, customer experience, and solving large-scale distributed computing problems, while maintaining and improving the performance of the applications and infrastructure it supports.
The team ideally spends approximately 50% of its time reacting to issues and 50% of its time making the overall system better through continuous improvement, automation, process enhancement, and operational excellence.
The team operates within an agile environment and focuses on maintaining and evangelizing Infrastructure-as-Code, while continuously improving availability, scalability, reliability, and customer experience.
Essential Job Responsibilities
Additional Job Responsibilities
Expected Education & Experience
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
