Onsite
If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.
Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.
The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:
Job Description
The NOC Engineer performs tasks that ensure maximum service availability and system performance. They are responsible for monitoring systems with diversified industry tools to detect anomalies. When anomalies are detected, engineers collaborate with various product teams to resolve them. The NOC Engineer can diagnose issues and alert the appropriate team without causing extended downtime of the IT systems. They track and document all defects, system health issues, anomalies, and events across our ecosystem.
Job Duties
Monitors the performance and availability of our systems using a variety of tools.
Responds to, identifies, and determines alerts and confirms issues as they happen within SLA.
Diagnoses and troubleshoots availability issues.
Tracks and documents issues and compiles incident reports.
Coordinates escalation of issues as appropriate, ensuring proper hand-off and timely resolution.
Collects and reviews performance reports for various systems and reports trends in hardware and application performance to assist senior technical personnel in predicting future issues or outages.
Works with internal technical and service teams to create or update knowledge base articles.
Performs other job-related duties as assigned.
KSAs
Strong analytical and problem-solving skills balanced with effective communication and excellent customer service skills.
Exceptional verbal and written communication skills.
Ability to work independently, analyze issues, and make decisions with minimal management intervention.
Proactively involves key technology infrastructure teams when necessary.
Ability to anticipate potential obstacles and develop contingency plans to overcome them.
Awareness of new and existing technologies, architecture, and best practices.
Ability to manage multiple issues simultaneously in a high-pressure environment where change is commonplace.
Ability to handle multiple interruptions and multi-task effectively.
Ability to diligently follow standards and best practices for many different technology areas.
Strong understanding of AWS systems and the essential services that AWS provides.
Advanced knowledge of network and infrastructure topography.
Ability to work flexible hours.
Ability to code using JavaScript.
Strong understanding of AD and PowerShell.
Minimum Qualifications
Preferred Qualifications
Linux+ Certification
AWS Certified Practitioner Certification
ComptiaA+, ComptiaNet+ Certification
ITIL Foundations
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements, and working conditions for the position. It is intended to be an accurate reflection of the current position; management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.
Position & Application Details
Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.
Additional Information
Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive.
Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
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