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Austin, Texas, United States
Onsite
At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we’re growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet.
The application window will be open until at least July 12th, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.
Area Description
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GFiber’s mission is to deliver abundant internet on networks that are always fast and always open with products that are easy to understand and clearly priced. We believe customers deserve a better internet experience and everything we do is focused on providing just that. On our team, you’ll work in an environment that’s redefining the status quo in the Internet industry. On GFiber's Incident Management team, our NOC engineers resolve outages efficiently with their knowledge of network protocols, configurations, and troubleshooting techniques. This translates to shorter periods of downtime, preventing outages altogether, or identifying them in their early stages, minimizing downtime and improving customer experience. |
Role Description
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As an Incident Manager, you’ll perform ticket administration, event correlation, diagnostics, issue repair, ensuring incidents are prioritized based on their business impact and customer satisfaction. As a Single Thread Owner, you will respond to all reported incidents initiating the proper management process with the appropriate teams to restore service as quickly as possible by developing and implementing incident resolution plans. You’ll have the opportunity to interact with internal stakeholders across different shifts and teams, sharing regular reports on incident metrics, post mortems, industry updates, influencing efficiencies and more. |
In this role, you’ll:
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At a minimum we’d like you to have:
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It’s preferred if you have:
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The US base salary for this full-time position is between $134,000 - $152,000 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process.
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GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.